Royal Enfield — Improper after sales | |||
Improper service: I bought a royal enfield machismo bike in april 2010. I am the second owner of the bike. My bike battery went down recently. When i asked the enfield to supply a new battery, they are saying that the battery is out of stock for a month. They are not even giving a date when they will supply the battery. They have designed the bike in such a way that without battery, the bike will not start. I am waiting for the battery to use my bike. It is their duty to supply the spare parts for their product. That too when they have designed a product based up on one particular spare part. Was this information helpful? | |||
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+91 44 4223 0400
Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
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As usual i faced with the delays and postponing of the delivery date and letters from RE explaining the delay etc etc...
One fine morning on October 22nd i completely lost my patinence and went to RE and wanted a final say about the delivery they said they cannot promise the D date and if i wish they will give back my advance money. They also said that there were customers who have paid full payment and waiting for the bike for months. God save those guys!!! Atlast i opted for taking back my advance. i got the cheque next week to my home.
Some how i cant able to digest or forget this experience. When ever i and my wife go out, i used to talk about RE when ever we see some one riding a TBird.
one fine morning on my Birthday on December 15th my wife gave me the surprise for a life time to cherish.
she gave the key of a brand new silver color TBird.
I was shocked how she managed and what i got to know was the horrific stab for every prospective customer waiting anxiously for their REs to get delivered.
My wife got the Thunderbird by paying the full amount + **********(12K extra as commision)********
Is not it cruel enough... i got a TB which is scheduled to be delivered to some one...
I thought of disowning the Tb gifted to me but i dont want my wife to get hurt and kept the TB with me.
Now all the people please know there is a nexus operating and cashing in the passion of the Customers'...
Dont know how will it be tackled...Just wanted to share my experience...
More importantly...every customer, whose delivery date is skipped or postponed...the fact is your bike is getting delivered to some other who is paying an extra premium...