[Resolved]  Royal Enfield — ENGINE FAULT DURING WARRANTY PERIOD

Address:

Chennai, Tamil Nadu

Complaint Text:

I have purchased one Royal Enfield Thunderbird Twinspark Motor Cycle on 13th Dec 2010 from Royal Enfield, Nerul, Navi-Mumbai (Dealer Code: 100088), With following details:

Engine No. : U3S5C0AM040573
Frame No. : ME3U3S5C0AM040573
Reg. No. :MH-43-AG-3404
Color : Black

From 15th Aug 2011, there was a continuous sound coming from my Motor Cycle's engine whenever i took a ride, hence i reported this to Royal Enfield Service Center, Mahim, Mumbai On 23rd AUG 2011. The In-charge of Royal Enfield Service Center Mahim, Mumbai, suggested me to take my Motor Cycle to Royal Enfield Service Center, Nerul, Navi-Mumbai. On 24th AUG 2011, I submitted my Motor Cycle at Royal Enfield Service Center, Nerul, Navi-Mumbai. The service center staff just kept my Motor Cycle for analysis, and they called me later regarding some problem in the Engine of my Motor Cycle, and told me that "as my bike is in One Yr. warranty period so whatever the parts going faulty, will be replaced by Royal Enfield Ltd. but only after getting approval from Royal Enfield Engineer."
After two days, the service center person informed me about some major fault (Crank of my motor-cycle got faulty).And assured me that as soon as the Engineer of Royal Enfield Ltd. approved the faulty parts they will handover my motor-cycle to me after repairing.

Due to irresponsible attitude of the Royal Enfield LTD., i got my Motor Cycle on 08 Sept 2011. And they have given me an Invoice No. 02166,of Amount Rs. 2882. I was surprised with the Invoice Amount, Because as my Motor Cycle is still in warranty period and whatever engine parts replaced, was only due to fault in my bike's engine.

Invoice No. 02166, of Amount Rs. 2882 consist 13 items which include various GASKIT parts, some piston parts, bond tube and Engine oil.

The Royal Enfield Service Center person was imposingly trying to convince me that whatever parts replaced in the above mentioned Invoice was not covered in warranty. Hence unwillingly i paid that amount.

I just want to say, whatever problem occurred ,it was totally due t0 some major fault of Product of Royal Enfield, and product is still in warranty period hence Royal Enfield Ltd. should bear the burden of whatever the small engine parts replaced, even for the engine oil also. Because if there wasn't any problem then the amount Rs. 2882 was not beard by me. And as my motor-cycle's 4th free service is still due on Royal Enfield Ltd., so i'll replace my motor-cycle's engine oil only during my free service time. Any major engine failure in-between caused replacement of engine oil well before the required free-service period.

So, Royal Enfield should bear the burden of sudden engine oil change as well as the other small parts replaced, because if i have not faced such problem then there was no need to replace such engine parts.



Consequences:

I faced a lot of day-to-day commuting problem due to unavailability of my motor-cycle, And after submitting the motor-cycle at Royal Enfield Service center, I get it back on 8th Sept 2011, hence total 16 days period, I used other commuting medium like Auto-Riksha, Taxi etc. As my office is vary far from my residential place.I had suffered a lot.
Even I made more then 50 phone calls, to get updates about my motor-cycle. And I made more then 10 calls to Channai office to get my work done and also used email to get in touch with Royal Enfield.
So I suffered a lot of money expenditure (approx. Rs. 400/- a day), and Phone & Email Expenditure About Rs. 150/-.



What relief do you want :

I want the Repairing Invoice Amount Paid Rs.2882/- and along with this Rs. 6000/- as day-to-day Travelling charge(Rs.400/- per day basis for 15days ),And Phone & Email Expenditure Rs.150/- So Total Amount Claimed Rs. 9032/-.