[Resolved]  Royal Enfield Classic 350cc — lock malfunctioning

Address:

South Delhi, Delhi

I have booked my Royalenfield classic 350 CC (silver) bike on 19th Nov.2009 at South delhi Motorcycle, New Delhi and they have promised me to provide me the bike within 30 days, but inspite of regular follow ups, they have ditched my faith and made many false promises and delivered my bike on 70th day of booking. After that my front disk brake get failed. At the time of delivery, bike’s handle lock was not freely operating and it was told to me by the mechanic that it will go smooth by time, but it has not happened and due to that my one key out of two brooked and now I was left with only single key. I reached the workshop with the problem, there Mr. Mishra (Govindpuri, New Delhi) assured me to replace all the locks. But it has been almost one and a half month and they are just giving me false asuurrance. Mr. Mishra has said me earlier that he has ordered the locks from Chennai, But on last Saturday, he promised me to change my all locks on next Saturday (i.e 27-Mar-2010), but on reaching the workshop, he was not available and he said me on phone that he has ordered the locks this week only. This kind of irresponsible behavior and his befooling activities are not at all expected from an employee of such a huge brand. These people are also not having a single screw of front disk brake of the original company and they have used another screw in place of that, they have given me the reason as the Chennai office is not providing the spare parts. So I am highly annoyed by your services. I am also forced to complain about this all to consumer forum. Please look into the matter and reply me as early as possible.