[Resolved]  Royal Enfield Classic 500 — Poor service, unprofessional and mismanagement

Address:

Gurgaon, Haryana

I had recently bought a royal enfield classic 500 from Aman auto who is one of the dealers for royal enfield in Gurgaon.At the time of purchase I was promised that pick and drop for service,breakdown would be provided along with the free service and stuff like that.It seemed to be hunky-dory at that time.

But now when my bike was due for first service they have no answers pick and drops for the past 3 weeks except they have shortage of manpower, finally I had to personally give my bike for servicing.The heights is that the owner promises to get the bike serviced by noon but the supervisors in the work shop have no clue about the condition of the bike till 7pm in the evening,and suddenly a technician from the workshops calls and reports that the keys of the bike have been lost.

On inquiring as to how this happened they have stupid and unprofessional answers saying the guy who was taking care of the job cards in the morning misplaced it somewhere and left for home.Now the original key could have been stolen and can be used for such activity against my bike in future if the locks are not replaced.This also shows that there is no guarantee of the components of bike being swapped or replaced by old one's
On asking the servicing of the bike they say it is already done and we don't need keys to do so.I am really surprised to hear these words coz the battery is locked and the engine can't be ignited without the key.
I feel ROYAL ENFIELD is no more a ROYAL company except for the bikes, seems to be a poor company driven by lala ji's who are selling good bikes with poorest services.