[Resolved]  Royal Enfield - Thunderbird — manufacturing defects- thunderbird

Dear Sir

with reference to below complaints, would like to bring to your notice another unusual problem in your bike, yesterday evening on my way back to home from office, i was driving my bike on about 60kmph speed and all of sudden the oil level indicator(made of glass) got burst ed and engine oil started leaking from the same.

today i have informed your reputed dealership Kay's Auto about the same and they said bring it to workshop without thinking that engine can seize due to oil leakage, after my request them to attained the complaint at my place since i don't want my bike to get any further damage they told me we will arrange the same, but as of now there is no action has been taken and they are not even bother to revert to me..after 3hrs i called them back to find out about the above said matter they said they are arranging for the part.

i would like you to take necessary action ASAP.where in i have already lost my faith in Royal Enfield.
kindly change this bike to me because i cant trust in this particular bike anymore even after rectification of the problem, being an Automobile Engineer by qualification i cant trust it, since it can develop any damages/problems any time.

This bike has done only 700 kms and troubling me from the very first day of purchase

your immediate action will be appreciate.


Vivek Arora
[protected]

--- On Mon, 7/13/09, vivek honda <[protected]@yahoo.com> wrote:


From: vivek honda <[protected]@yahoo.com>
Subject: manufacturing defects- thunderbird -RE
To:
Date: Monday, July 13, 2009, 4:18 PM


To,
Service Headquarters,
Royal Enfield,
Chennai


Myself Vivek Arora, I had purchased the ROYALENFIELD THUNDERBIRD, CHASSIS NO- ME3U3S5C09F-005780, ENGINE NO-U3S5C09F-005780 REG.NO-DL1SS-1341 from KAY'S AUTOMOBILES, DELHI recently. Since that time I have been facing various problems due to negligence of authorized service station.Please note below mentioned problems.

1. WHEEL WOBBLING:-
By the time of delivery from showroom i have noticed that bike is wobbling in slow speed and the same also informed to dealer officials and assured me that during 1st service they will take care for the same.after my two visits for servicing and for the same this has not been resolved yet.they have even replaced the complete RR wheel swing arm, both frt and RR tyres with rim, which clearly indicate that there is some manufacturing defect in my bike.after all this exercise they have told me that they wants Engineer from Royal Enfield to inspect the same.

2.Handle:-
Handle was not straight100%. It was slightly distrubed, they have tilt it on other side .didnt even bohter to open the handle bar to resolve the problem.But still the problem is same.now it has started making noise on bumps or ruff roads.


This bike has done only 700 kms till now, and giving me all troubles from the very first day as it wobbles, their is no stablity on the road, always seems that im driving a bike with puncher tyre.they want me to bring the bike again to their workshop to rectify above said problems which is quite impossible for me as im also into Automobile industry and looking after-sales for a reputated brand like HONDA cars india, kindly arrange to inspect/rectfy the same in Mahadev Agency, Noida as its near by my office and i can leave my bike for complete day.
With this im lossing confidence in a big Brand like Royal Enfield.

Kindly look after the same ASAP.

Vivek Arora
[protected]