[Resolved]  Royal Enfield - Thunderbird — Manufacturing defect

Address:

Mumbai Suburban, Maharashtra

To,



The Manager

Royal Enfield



This is to inform you that I have been facing multiple problems with my bike, following are the details

Purchased from (Authorized Dealer-Thru Sai Motors) :Soniya Motors Pvt Ltd

Address of Dealer :C/1-B Kantilal Maganlal Estate ,

:L.B.S Marg, Bhandup(w), Mumbai-400 078

Invoice Date :13/07/2010

Invoice Amount : Rs.1,01,600/-

Bike: ThunderBird Twin Spark(Black) :Chassis Number ME3U3S5C0AE019985

:Engine Number U3S5C0AE019985

:Registration no MH-02-BS-6645

First Service Date :28/08/2010

Job Card no :009

Duration :32 days in service center

Problems :Both Side Panel replaced, Fuel Tank replaced

Silencer packing replaced Due to Manufacturing

defect and Head Light glass was foggy cleaned, side indicator was bent was repaired ,bike was with above Service center from 28/08/10 to 01/10/10



Second Service Date :18/03/2011

Job Card no :1037

Duration :23 days in service center

Problems :Replaced timing Gear for Engine noisy

: Front Fork noisy not repaired, front disk break was very tight not repaired and was not upto the mark after giving the delivery on 11/04/11

Complained : Complained to service incharge Mr Jogdand

Even after keeping so many days in service centre the above problem still persists (front fork problem noisy).

Repeated complaint :21/04/11(difference of 10 days after second service) while riding the front fork had same noise and gave bike to service centre where the Company Authorised Engineer Mr Umesh said that chassis is bent and it is not covered under warranty as per his wording.

Please note I have multiple problem the day one to till date as if I have purchased a second hand bike.

Kindly look into the above matter the bike is in service center till date and we are not receiving proper

feed back . As you must have read all the above various /multiple problem let me advice what shall I do.





Prakash Solanki

Mobile no: [protected]

F-203,Neelambuj Building

Kamal Apartment, Shankar Lane,

Kandivali(W)

Mumbai-400067