[Resolved]  Royal Enfield / Thunderbird Twin Spark — ENGINE OIL LEAKAGE SINCE TIME OF PURCHASE

Address:Muzaffarpur, Bihar

MY BIKE HAS A PROBLEM OF OIL LEAKAGE FROM THE TIME OF PURCHASE. I HAD MADE COMPLAINTS TO THEM FROM THE VERY BEGINNING BUT THE DEALER HAS DONE NOTHING.
THE DEALER HAS TAKEN THE SNAPS OF MY BIKE'S ENGINE AND CONSOLING ME FROM THE LAST 1 AND HALF YEAR THAT HE HAS SENT THE PHOTOGRAPHS TO THE COMPANY FOR THE WHOLE ENGINE REPLACEMENT. STILL THEY HAVE DONE NOTHING. I AM FED UP OF MY BIKE AND MY 1.6 LACS HAS WENT IN VEIN.

ROHIT RAJ
MUZAFFARPUR
BIHAR
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Rohit Raj

Thers was a similar problem in my son s bike ( same twinspark ), and we found there was a crack in the chassis . we approached the company and they set it right by changing the chassis cover . So I dont kow whether you have handled the matter properly . Please also go the site of Royal enfield and make the complaint giving all particulars . It is very unfortunate that this Company seems to have lost their more than 100 years fame and name .
I bought the same model in Mar 2009 it has oil leak problem and its not solved after giving my bike for nearly dozen time in 2yr i had file complaint without lawyer in Distric forum which was reject based on my signature on "job card' which have pre printing mentioning "I have received vehicle with satisfactory service"
as i was not aware about the same they have used against me and proved that my intentions are wrong as i have already signed the job card.

in short if you face the problem with your bike, be very specific about making a note on both the side of job card saying you still face the problem after earlier repair, and if the problem will discontinue after 200 to 300km you will give satisfaction note seperatly.

collect all the zerox copy of Job card (both side) after you put the above note, ensure job card is properly filled and no space is blank, if it is than put a big cross so no amendment can be made afterwards by dealer.

You have send all communication to dealer or Royal enfiled via Register Post with AD to company and file complain at Consumer Dispute Redressal Forum through lawyer of your region. with in 2yr of purchase of bike

Nishith Parikh
[protected]
Ahmedabad Gujarat

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