[Resolved]  Royal Enfield — Manufacturing Defect in CL500

Address:

West Bengal

To
The Officer
Indian Consumer Complaints Forum

Dear Sir/ Madam,

I had purchased Classic 500 Enfield Bike on 26.12.2009 from Kolkata Bike Zone Dealer code 4313 for Rs.137000.

Though it was a matter of pride for me to purchase this bike but over the period of last Eleven months this thought has turned into nightmare for me. There has been numerous problems in my bike and I keep on contacting the dealer - Mr Anoop Patodia ( Kolkata Bike Zone)and the service engineer- Mr.Abhishek Amarnath/Mr.Praveen Kumar for the problems. Rather it has become almost a routine for me to report a new problem for the bike. Once a problem is solved other one crops up. I have been fed up with this bike. At times I feel cheated after having invested my hard earned money in this bike. I am giving the list of problems in the bike.
1. Black carbon deposit in spark plug.
2. Black smoke emitting from exaust pipe
3. Smell of Raw Petrol
4. Front fork isn very noisy
5. Paint of the rear mudgaurd & side pulling has gone out
6. (Kolkata Bike Zone) workshop doesn't want to service the battery, doesn't want to tighten the spokes of the wheels

Few days back in presence of Mr. Mehtab Alam- Service Engineer, few parts has been replaced like, Fuel pump, Main electrical wiring, EFI, ECU, Fork, Shock absorber, RH Switch. but the problem of the bike remains the same.
Now again a new problem has arised, When i start the bike and as i switch on the lights the the engine stopped, moreover in a running position the fuel doesn't come evenly. Even I checked the battery level also.

If this is the position of a new bike you can understand what will happen in next few years. I am utterly disappointed with the service of the bike. The service engineer has visited atleast 8 th 9 times and I have visited more than 60 times for the problem. Most of the time the bike is in workshop. I didn't got the opportunity to enjyment of riding new bike.

I therefore request the company to replace the bike with a new one as even if some problems are corrected it will surface again.

Black carbon deposit is in the spark plug, Black carbon is comming out from the exaust pipe alongwith the smell of raw petrol ( Fuel is not burning properly)

I was in a hope of being a renowned company (Royal Enfield) will take immediate action and replace me the bike at the earliest. I have already sent numerous mails for the problems but there has not been a concrete action from your side. I am totally fedup with the bike. It becames nightmare to me. Even I asked them to extend the warranty period but they don't agree into this also.

I hope you will understand the harassment being faced by me and do the needful at the earliest.

With Regards

Prasunjit Sarkar
Business Development Manager
PR Communication Age Group of Magazines and books
[protected]

Kolkata Head Office
25/1,Baranashi Ghosh Street, Near Girish Park, Kolkata - 700007
Phone 22184184/22696035/[protected]

N.B.[protected]The Royal Enfield Team[protected][protected]
1) Mr. Shaji Koshy - Div. General Manager (Marketing)
2) Mr. Sudheer Raj - India Head (Service Engineer) [protected]
3) Mr. Abhishek Amarnath - Regional Manager-(Service)[protected]
4) Mr.Mehtab Alam- (TSM) [protected]
5) Mr. Pravin Srivastava - (TSM) [protected]
6) Mr. Anoop Patodia - Dealer(Kolkata BIke Zone) [protected]