[Resolved]  Sangeetha Mobiles — Rudeness and negligence of the staff and customer care

Address:

Bangalore, Karnataka

I bought a mobile from sangeetha mobiles in mantri mall 2 months back, but now the phone is dead. I went to the shop and told him the complaint but he didnt give me a proper answer he was busy stacking up mobile phones and was just talking to me casually. He told me to take the mobile to the service centre and none of them in the shop knows the address of the service centre. He jus blankly told me to go to jc road and didnt give me the address. He lied to me that his printer is not working and that he cannot give me a claim form, he asked me to go to some other sangeetha branch for a claim form. After so much of difficulties i got the customer care number and called them, the moment i told them the location of the shop she asked me to wait and spoke to the shop keeper and she jus didnt let me speak, she was so rude that she jus asked me to call the head office manager and jus slammed down the phone.

Finally i got the area sales manager number and i spoke to him he was also the same fish in the tank, he said he will call me back but neither he called nor he picked up my 25 calls... What kind of service is this. If they are jus selling phones for money and not for service this is cheating. They jus tell about the features of the phone but not aout the insurance. T is their duty to explain the customers about the policies. When will i get the justice. I want the guy sitting n minting money in mantri mall to apologize to me and give me a proper solution to my problem.