[Resolved]  Saravana Stores — poor quality

Address:

Chennai, Tamil Nadu

myself and friend went to saravan stores and accidentally bought a couple of power sandals from BATA which we thought were good looking for an affordable price of 600Rs each. When we came home found that one of them had a manufacturing defect and went to replace the same. (The old sandals were returned and they gave a return receipt for the same to get a new one) But surprisingly the size 10 were all sold out. SO we had a chat with the representative for chappals section he told you can come and collect in two or three days and i will give you a call when the stock arrives.

I received no call till next sunday. Called the representative on his number on the same day he said you can come and collect it has arrived now. Since it was raining heavily i could not go out for two three days. And only the next sunday i was able to go to their store again. The rep. told that the stock has sold out again Its been fifteen days since you came to get a new one( Claiming mistakes on my part for not going there for fifteen days - but we have already paid for the sandals but they could not keep one for me when the new stock arrived and they sold it out as i have already paid them for the same). The rep. asked me to come again on next sunday and he assured no need to call him and come directly and collect it again as he will take care to bring a new pair of sandals and keep it for me alone. When i reached there next sunday he tells the stock has not arrived and calls the dealer in front of me and asks when the stocks will arrive. and asks me again to come tomorrow evening and collect them.

I am still waiting to go and collect these sandals ... will go tomorrow to check again .........

Conclusion: this will be my last visit to saravana stores(unless i dont get my sandals :-) ) as i have already visited the store thrice just for a pair of sandals and they dont know what customer service is leave alone the quality of their products.

Recommendations: Please never go to saravana stores even if you find it a little cheaper than other outlets because it will take a huge effort from you get through the crowd and buy things only to find out that the quality sucks.