[Resolved] SBI Railway Card — Unable to redeem points since last 9 months, Page 2

[Resolved] SBI Railway Card — Unable to redeem points since last 9 months

P purohitpm from Delhi, Delhi Jun 6, 2013

SBI Railway Card - Not letting me redeem points and have stopped access to my points i hold a sbi railway card and have been extensively using it since 2010. last year i.e. October 2012 suddenly they blocked my irctc id and i contacted them number of times to know as to how i could reactivate it but no proper response. recently i sent them emails several times at highest level asking them to solve my problem but instead of solving or giving any solution, they are just giving assurance being attended by month end it will be resolved. just to wash away their hands from the whole problem. I have plenty of points maybe more than 8000 accumulated till now but am not able to access those at all. this month's statement also i have made around 500 points but have no access to them. Please help me resolve this issue. SBI being such a reputed organisation seems to be responding in such a way. please help resolve this. regards P Purohit Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Shikhil Gupta

from Mumbai, Maharashtra

Jun 1, 2017

Hello,

I am able to redeem my loyality points.

You must login with IRCTC Shub Yatra customer care provided login details.

2. Enable this checkbox - Redeem Loyality Points (screenshot attached)

Cheers

Unable to redeem points since last 9 months - Comment #2746447 - Image #0

Shikhil Gupta

from Mumbai, Maharashtra

Jun 1, 2017

Hello,

I am able to redeem the Loyality rewards.

You must login in IRCTC using Shubh yatra provided credentials ONLY.

Next, You have to enable this checkbox- Redeem Loyalty Points. (screen attached)

I booked my tickets by this process.

Cheers!

Unable to redeem points since last 9 months - Comment #2746450 - Image #0

Shikhil Gupta

from Mumbai, Maharashtra

Jun 1, 2017

Hello,

I am able to redeem the Loyality rewards.

You must login in IRCTC using Shubh yatra provided credentials ONLY.

Next, You have to enable this checkbox- Redeem Loyality Points. (screen attached)

I booked my tickets by this process.

Cheers

Unable to redeem points since last 9 months - Comment #2746451 - Image #0

Nijal Surana

from Hyderabad, Telangana

Nov 17, 2018

I am Nijal Surana. I have been using SBI IRCTC Credit Card from past 3 years & have accumulated points. Now I want to redeem those points but while booking there is no option or pop page for redemption. I followed all the steps as per guidance with SBI customer care executive over telephone. But there seems to be no such option. Its pathetic to see such big organisation loot people like this & not solving the problem a loyal customer faces.

State Bank of India [SBI] Customer Care's response, Nov 18, 2018

Verified Support

Dear Nijal Surana, Apologies for the inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [email protected] mentioning reference number 91935 in your mail to enable us to address your concern on priority.