Sify Broadband — Service issues with Sify Broadband....

I am Dinesh Dhameja from mumbai and my sify broadband id is: dineshdhameja



With regards to the below mentioned mail with regards to the below mentioned mail for the service issue with sify, i have been complaing this with the call center since last 4 months and every time my net starts working and then breaks down in 2 days.



After getting assurance many times that i wil be getting permenant solution and after not getting the solution till now i have decided to raise the issue with the consumer forum. This mail is also marked to consumer forum so that proper action can be taken.



I have subscribed to few of the paid sites on the internet and because of Sify's irreresponsible behaviour i am not able to take advantage of the same after paying money to them. Since 1st September i am just about to use 8-10 days of internet and all the other days have gone just in complains.



What makes matter the worst is that just 100 meters away from my house my friend is having same sify connection and he is not facing any problem with the connectivity.



Along with this mail i am forwarding the copies of all the e-mails which i have send to sify for the problem showing that no action has been taken from their side. Kindly help me to get this problem resolved ASAP.



Thanks,

Dinesh




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From: [protected]@hotmail.com
To: [protected]@sifybroadband.com
Subject: RE: Service issues with sify Braodband...
Date: Wed, 25 Jun 2008 07:15:00 +0000


With regards to the below mentioned mail, it seems no one from sify is interested in solving the issue and no one is bothered about customer service. Since this complain has been send no one from sify has called, replied to this e-mail or visited to my place to solve the issue.

On visiting the local service provider and complaing them the reply to me was very rude and abrupt from the person who was sitting over there.

Seems there is no customer service and nor is customer respected from sify. This is making me to take the step which i was avoiding till now. Now you are forcing me to take this complain to CONSUMER FORUM so that issue can be solved and also company learns a lesson to respect the customer and solve the problem in time.


I have all the complain numbers since 4th of june which i have made with you. I will provide them the details if i dosent get my problem solved by today evening by 5.00 PM and will take the issue on the proper forum and see to it that this problem solves soon.

Hope so this give your management some time from their busy schedule (Done know what they are busy into if they cant solve the problem of 1 customer for 20 days) to call up the customer and make sure that the problem is solved by evening.

Hope you will not like me taking such an step but not solving the issue will enforce me to take the step and raise the issue in consumer forum.

Dinesh Dhameja
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From: [protected]@hotmail.com
To: [protected]@sifybroadband.com
Subject: Service issues with sify Braodband...
Date: Mon, 23 Jun 2008 05:32:04 +0000

Sir,

My name is Dinesh Dhameja and i am an broadband subscriber of sify internet and my ID is: dineshdhameja.

I have been using your services since last 1 year and have always had good experience in using sify till May.

Since 4th of june my internet is not working and i have been complaining to your call center since then but everytime i call i am hearing that it will be ractified in 12 hours or someone will call me in next one hour but it has never happen till date.

I have been calling to your local service provider at Ulhasnagar[protected] only to realise that no one is picking up the call. On visiting the place which is 45 mins away from my home i was told that someone will visit my place and ractify the problem which has not yet happen till date. For the reasons better known to you.

When ever the problem is ractified my internet is working for 15-20 mins maximum till 1 hour and then the same problem is occuring. It seems sify dosent care about the small customers like me that is why there are such a issues which i have been facing since long time.

I have never expected such an thing from esteem company like sify. Such an attitude from your side is making me to think about the other service provider at our place (Tata, Reliane, BSNL) providing better customer service.

Since 4th of june till date i have lost approx 18 days for which i have paid and have not been able to use the internet. I fail to understand that how is the net working in Sify Cyber cafes where in its not working for House holds.

On speaking to your technical department i am told that there is some switch problem and it will be resloved soon but how long will it take? since 4th of june i have been hearing the same thing.

I want the ractification of my problem as soon as possible and also reimbursement of all the 18 days which i have not been able to use the internet. Since 4th i am going to Sify Cyber cafe and using internet there to do my official work.

Hope my proble will be solved soon.

Dinesh Dhameja
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