Seventy Mm.com — Wretched Customer services

coolbuddy

from New Delhi, Delhi

Address:

New Delhi, Delhi

Dear Mr. Khosla,

This email should be en eye opener for you. The purpose of this email is just to highlight the inner sight your company where it’s heading!!

In current scenario where companies developing and creating stretgies for better customer services, I am regretfully to say that Seventymm does not stand anywhere in the race.
I am having the worst night mare of my life while dealing with your company.
Please have a look on the following Sequence of Event: #

1) I am holding 2 DVD’s with me since 14th of Feb and I called atleast 10 times to Customer services and also placed request Online to pick it and ofcourse for the new movie however nothing has been done till now. Every time I called I’ve just given a false promise that somebody will collect the DVD and in return will handover the new DVD (through manual process) unfortunately all in VAIN.
2) I called up your Warehouse team ( awful people to talk with) and they have also taken the same request but nothing has been done so far excepting giving promises and asking the same information again & again.

There is no one to take down your customer complaints and more importantly to action on the same. There should be some complain handling process that Iam sure your company is quite far away from this as there are no one to mentor this.

Have you ever got some time to visit consumercomplaint.com wherein there are 100 of complaints have been registered against seventy mm.com.
Iam quite amazed that after having such high level of dissatisfied customer rate , how people are running your Operations??

Conclusion: Today finally I have called your customer services and asked them to cancel my account and to refund the amount back to my card as I am left with no other options but as an entrepreneur you must take some corrective action as why your company is having so many complaints in terms of customer services.
Please check the following link and think, plan and implement before it’s too late!!
seventymm-a14565.html

Best Regards,

Neeraj Dutt

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Comments

precicom

from Bengaluru, Karnataka

They just do not accept to just only collect the C.D's or D.V.D's because, they do not have a hold if we want to cancel the subscription. I gave excuse that I am going out of station, so then they came and collected. I had sent the mail for cancellation of subscription with 2 reminders but no response. One month back, I paid Rs 94/- for a walt Disney CD, but they did not deliver and later mailed that they had a problem in giving Walt Disney C.D's, but at the same time, continue to advertise and take money for them !!!. If I do not get the money back in the mandatory 21 days after notice of cancellation, I am planning to take legal action (The money involved is very less, but we should teach these guys a lesson !!!). I will request others who have genuine complaints to join me in a class action suit against seventy mm.
A.Mathew, Bangalore

coolbuddy

from New Delhi, Delhi

Dear Matthew,

I am totally agreed and can assume how frustrating this could've been for the customer if these companies behave in such a unprofessional manner. Basically its not company, its actually their management who are least bothered about their customer services issues. Mr. Khosla is the CEO of the company and I directly addressed to my complaint to him but all in VAIN. So now you can imagine, how such type companies can go in terms of addressing customer services issues.

This time i'll make sure that my complaint wont't go in vain, as I am already in discussion with one of the legal team who agreed to help me on raising the legal steps against them.

Best of luck to you!!!

sakiv9999

from Delhi, Delhi

Seventymm are bunch of cheaters... they are providing pathetic services to customers... I had order items from them almost two months back which they still haven't delivered me completely and partial items from my order which I had received are completely broken... and I contact there incompetent helpdesk which by no means of any help and they keep on giving empty rhetoric each time.

I think best thing would be to register a FIR against the fraud they are carrying . Completely frustrated with there unprofessional behavior.

SUDHIRKUTTAPPAN

from Mumbai, Maharashtra

My ID is 131344. The account is showing cancelled from 14th Feb, 2012. Kindly revert back with details. I cannot order any movies. What about the amount which i have paid.

Regards
Sudhir Kuttappan
[protected] /[protected]