[Resolved] Seventymm — Renewal demand without the expiry date and poor quality of DVD's provided | |
Dear Sir Greetings! This is in reference to Seventymm.com service provider of DVD’s for home viewing. Before buying the package I duly informed the Customer Care that I own a BOSE HOME THEATRE SYSTEM and would be playing the DVD’s on the said system. The reply was we only provide the best of the DVD’s and you would not be facing the problem at all. Six months down the line, the scenario got changed and the DVD’s provided were of the worst of the quality which if played full on the system would harm the functioning of the system. Request after request were emailed and put it to CUSTOMER CARE but of no avail. Promises were made only for very short period and rest is the history. Finally, the most annoying part was when I was asked to renew the membership which was expiring on June. On request it was changed to Aug and it is ending in July. All results have been loaded from there website from time to time for a proof. Sir, if you go through the letter and specially the package part, it proves of the mismanagement of accounts and how they are cheating the customers. On asking for refund I was clearly told NO. The details are given below: RED highlighted shows that the plan was valid for 18 months (6 months on with every renewal) till Oct 2009; it is self explanatory when the seventymm ask for renewal now and showing the different expiry at different times. My Rental Account till today 12/07/2009 time 12.13 pm My Account > Rental Account Oops! Looks like your payment is overdue. Your account has been temporarily suspended. For uninterrupted service, please renew your membership. My Account Details Member ID : 86076 Address : C 2 / 304 Ananda Eldeco Aptt ... | Edit Phone Number : [protected] Plan Type : 2-DVD Unlimited, 6 Months | Change Account Status : Active | Renew Plan Start Date : 11 - Feb - 2009 Plan Expiry Date : 15 - Jul - 2009 Total Amount Due : 0.00 | Advance Pay Auto debit status : Not enabled | Enable Loyalty Points : 240 | Redeem To send us feedback, Click Here Shipped Movies Returned Movies Your movie order will be delivered in 1 business day. While you’re waiting to watch it, read a Review or participate in a Discussion of your choice The Hard Corps The Breed Request Delivery* Request Only Return The Village The Bridge On T... View Rental History * While delivering movie, we will also pick-up the earlier set of movies available with you. S.No. Movie Name 1 Ship Date 11 Jul 2009 Return Date Priority in Queue 18 2 Ship Date 11 Jul 2009 Return Date Priority in Queue 11 Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 1 . 6 month prepaid unlimited plan : 2745 2 . Discount on subscription fee : -549 3 . Monthly subscription fee : 549 Total : 2745.00 Payment Details: Payment Date : 10 Apr 2008 Mode of payment : Online payment Receipt/Cheque/Transaction ID : [protected] Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 1 . Monthly subscription fee : 549 2 . 6 month prepaid unlimited plan : 2745 3 . Discount on subscription fee : -549 Total : 2745.00 Payment Details: Payment Date : 11 Oct 2008 Mode of payment : Cash Receipt/Cheque/Transaction ID : 21464 Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 1 . 6 month prepaid unlimited plan : 2745.00 2 . Cash Credit Amount : -457.50 Total : 2287.50 Payment Details: Payment Date : 11 Feb 2009 Mode of payment : IVR Dated: 16/06/2009 For Seventymm™ Services Pvt. Ltd. Abhaya Tower, Above Food World, 3rd Main, 4th Cross Chamarajpet, Bangalore - 560018 Sub: Member ID 86076 – MISMANAGEMENT OF ACCOUNTS & EXTREMELY POOR QUALITY OF DVD’S SUPPLIED Dear Sir I appreciate the call from Customer Care Mr. Nitin Malik who personally promised to look into the matter personally and make sure that the DVD’s supplied to us would be excellent quality playable on our BOSE Home Theatre system (ref no 2306404 on 12/06/09). To some extent the problem has been rectified but I am not sure that for how long the supply of EXTRMELY GOOD QUALITY of DVD’s would continue? I have a doubt. This is in reference to the said Member ID whereby I have been facing the problems with my account (ref no 2306404 on 12/06/09 by Mr. Nitin Malik) whereby I was assured the accounts would be rectified within 24 hrs and would hear from Seventymm about it but so far nobody has called and confirmed about it. I sincerely request to please go through the photocopy of the attached details carefully. 1. Bill Details sheet – printout from the website dated 12/06/09 2. My Rental Account – printout from the website on 15/06/09 3. Email to Customer Care on 15/06/09 raising the same issues at [protected]@seventymm.com but there has been no reply so far. Bill Details page: Details for Invoice No. 313930 1. 6 month prepaid unlimited plan Rs.2, 745.00 2. Discount on subscription fee Rs. 549.00 3. Monthly subscription fee Rs. 549.00 Total Rs.2, 745.00 Payment made on 10th April 2008 and as per the plan the validity of the account was from 10th April 2008 to 09th October 2008 Details for Invoice No. 313930 1. Monthly subscription fee Rs. 549. 00 2. 6 month prepaid unlimited plan Rs.2, 745.00 3. Discount on subscription fee Rs. 549.00 Total Rs.2, 745.00 Payment made on 11th October 2008 and as per the plan the validity of the account was from 10th October 2008 to 09th April 2009 Details for Invoice No. 681808 1. 6 month prepaid unlimited plan Rs.2, 745.00 3. Cash Credit amount Rs. 457.50 Total Rs.2, 287.50 Payment made on 11th February 2009 and as per the plan the validity of the account was from 10th April 2009 to 09th October 2009 Details of Invoice No. 681808 – on renewal of my account in advance would carry a said discount of Rs.457.50 ps as mentioned and would have the same 6 months limited plan for 6 month period ending on 9th Oct’09. I got the call for renewal mentioning that account is to expire on 12/07/09 as mentioned by Nitin but on checking on the website it showed clearly 12th June 2009. The problem was rectified but it still shows expiry date as 10th August 2009 but as per plan and details mentioned the account to be expired on 09th October 2009, which is wrong and unacceptable to me. I have time and again has made umpteen calls to the Seventymm Customer Care to please only deliver the DVD’s which I can play on Bose system but it seems that there is nobody to bother about customers request. Frustrated with the supply of poor quality DVD’s which you can’t play at all, what you look for is “REFUND”. You put yourself in my shoes and please put your hand on your heart and let me know what would really ask for if this continues for months. Please rectify the problem from your end and intimate accordingly. What I also request you to kindly look into the matter of DVD’s supplied from your end. Thanking you Kapil Rohatgi C 2 / 304 Ananda Eldeco Apartments Sector 48 Noida 201 302 Mobile:[protected] Email: [protected]@yahoo.com Copy to: Branch New Delhi Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 313930 1 . 6 month prepaid unlimited plan : 2745.00 2 . Discount on subscription fee : -549.00 3 . Monthly subscription fee : 549.00 Total : 2745.00 Payment Details: Payment Date : 10 Apr 2008 Mode of payment : Online payment Receipt/Cheque/Transaction ID : [protected] Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 513606 1 . Monthly subscription fee : 549.00 2 . 6 month prepaid unlimited plan : 2745.00 3 . Discount on subscription fee : -549.00 Total : 2745.00 Payment Details: Payment Date : 11 Oct 2008 Mode of payment : Cash Receipt/Cheque/Transaction ID : 21464 Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 681808 1 . 6 month prepaid unlimited plan : 2745.00 2 . Cash Credit Amount : -457.50 Total : 2287.50 Payment Details: Payment Date : 11 Feb 2009 Mode of payment : IVR Receipt/Cheque/Transaction ID : 217836 Bill Details Bill and Payment Summary Mem-Id : 86076 Name : Arunabh Rohatgi Detail for Invoice Number: 804828 1 . 6 month prepaid unlimited plan : 2745.00 Total : 2745.00 Pay Now Bills The e-bill service allows you view and analyze your bills on the web. You can only view, and analyze your bills; you can now even make online payments for your usage. Invoice No. Bill Date Amount Due Date Paid Date Status 804828 12 Jun 2009 2745 12 Jun 2009 Pay View Details 681808 11 Feb 2009 2287.5 11 Feb 2009 11 Feb 2009 Paid View Details 513606 10 Oct 2008 2745 10 Oct 2008 11 Oct 2008 Paid View Details 313930 10 Apr 2008 2745 10 Apr 2008 10 Apr 2008 Paid View Details Called Reference No.[protected] hrs 12/06/09 Mr. Nitin Malik Dated: 16/06/2009 For CUSTOMER CARE Seventymm™ Services Pvt. Ltd. D-168 2nd Floor, Okhla Phase 1 New Delhi – 110020 Sub: Member ID 86076 – MISMANAGEMENT OF ACCOUNTS & EXTREMELY POOR QUALITY OF DVD’S SUPPLIED Dear Sir I appreciate the call from Customer Care Mr. Nitin Malik who personally promised to look into the matter personally and make sure that the DVD’s supplied to us would be excellent quality playable on our BOSE Home Theatre system (ref no 2306404 on 12/06/09). To some extent the problem has been rectified but I am not sure that for how long the supply of EXTRMELY GOOD QUALITY of DVD’s would continue? I have a doubt. This is in reference to the said Member ID whereby I have been facing the problems with my account (ref no 2306404 on 12/06/09 by Mr. Nitin Malik) whereby I was assured the accounts would be rectified within 24 hrs and would hear from Seventymm about it but so far nobody has called and confirmed about it. I sincerely request to please go through the photocopy of the attached details carefully. 4. Bill Details sheet – printout from the website dated 12/06/09 5. My Rental Account – printout from the website on 15/06/09 6. Email to Customer Care on 15/06/09 raising the same issues at [protected]@seventymm.com but there has been no reply so far. Bill Details page: Details for Invoice No. 313930 1. 6 month prepaid unlimited plan Rs.2, 745.00 2. Discount on subscription fee Rs. 549.00 3. Monthly subscription fee Rs. 549.00 Total Rs.2, 745.00 Payment made on 10th April 2008 and as per the plan the validity of the account was from 10th April 2008 to 09th October 2008 Details for Invoice No. 313930 1. Monthly subscription fee Rs. 549. 00 2. 6 month prepaid unlimited plan Rs.2, 745.00 3. Discount on subscription fee Rs. 549.00 Total Rs.2, 745.00 Payment made on 11th October 2008 and as per the plan the validity of the account was from 10th October 2008 to 09th April 2009 Details for Invoice No. 681808 1. 6 month prepaid unlimited plan Rs.2, 745.00 3. Cash Credit amount Rs. 457.50 Total Rs.2, 287.50 Payment made on 11th February 2009 and as per the plan the validity of the account was from 10th April 2009 to 09th October 2009 Details of Invoice No. 681808 – on renewal of my account in advance would carry a said discount of Rs.457.50 ps as mentioned and would have the same 6 months limited plan for 6 month period ending on 9th Oct’09. I got the call for renewal mentioning that account is to expire on 12/07/09 as mentioned by Nitin but on checking on the website it showed clearly 12th June 2009. The problem was rectified but it still shows expiry date as 10th August 2009 but as per plan and details mentioned the account to be expired on 09th October 2009, which is wrong and unacceptable to me. I have time and again has made umpteen calls to the Seventymm Customer Care to please only deliver the DVD’s which I can play on Bose system but it seems that there is nobody to bother about customers request. Frustrated with the supply of poor quality DVD’s which you can’t play at all, what you look for is “REFUND”. You put yourself in my shoes and please put your hand on your heart and let me know what would really ask for if this continues for months. Please rectify the problem from your end and intimate accordingly. What I also request you to kindly look into the matter of DVD’s supplied from your end. Thanking you Kapil Rohatgi C 2 / 304 Ananda Eldeco Apartments Sector 48 Noida 201 302 Mobile:[protected] Email: [protected]@yahoo.com Copy to: HO Bangalore Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Seventymm — poor service of dvds
no dvd's sent to me according to the money I have paid and very poor customer care service and bad response, not willing to pay back money.Kimberline
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#41 Abhaya Towers, 3rd Main, 4th Cross, Chamarajpet, Bangalore, Karnataka, India - 560018
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Seventymm.com — Return of Advance renew payment
Hi,i had made advance renewal with payment before my existing subscription expiry date.
however , i need to fly out of country and asked seventymm to return my money much earlier than existing subscription expiry date. They never reply to any emails. i get same answer from customer care rep saying somebody else will call you who never does.
Please take action against this seventymm.com as they have been cheating .