[Resolved]  ShopClues — extremely pathetic customer service

order id 5542009. i ordered this product 55 days back. i am in regular contact with their customer service regarding this order, mailing them every 4-5 days & asking them status of my order. Every time they asked me to wait for sometime to get my order delivered. Now 2 days back they responded by saying we are initiating refund for my order without giving any reason, although the product is still in stock. If this is the thing they wanted to do then why make me wait for painful 53 days. They should have cancelled the order immediately & why made me wait for such a long time. Really worst customer service. They don't have buyer protection or customer loyalty. I should have gone for flipkart or ebay which has really customer friendly service. Now i don't care whether shopclues give my Rs 563 back or not, because getting refund from them also a very difficult thing & really I don't want anymore headache from shopclues.