[Resolved]  ShopClues — Not Refunding Money

Website:

www.shopclues.com

I purchased one micromax mobile from shopclues.com on 28th July and on 3rd August due to non availability. after that i mail more then 10 times for refund but in every mail they reply same thing and not giving me refund. they block my money more then 15 days and making me fool. i add one conversation of mail history here and i have other mail also which they send me by other person.

ShopClues Support, Aug 18 04:44 pm (IST):
Hello,
Thank you for shopping at ShopClues.com.
We are unable to fulfill your order due to non-availability with the merchant. Please be assured we have tried our best to source the product at the best price from our other merchants. At this point we are uncertain of its fulfillment, therefore we are refunding your payment.
For Cash on Delivery,order stands cancelled.
We apologize for the inconvenience. The refund will be reflected in your card/bank statement as per the following timeline:
Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days
Please click on the following link if you have any further questions.
http://www.shopclues.com/cancel-items-or-orders.html#5
Thank you for your patience.
Rishabh Sharma
ShopClues Support.
s::s

Mital Shah, Aug 17 11:23 am (IST):

Don't try to make me fool you cheater team. You cancel my 2 order, Order no. 5452805 and 5452803. I receive refund of 5452805 of Rs. 71 before 10 days and same day you told that you initiated refund for order no. 5452803. which has amount Rs. 983 which is still not refunded in my bank. so check from your side you nonsense and then tell me anything. before mail you check first from your end and then mail. you are like a monkey, don't even think before you mail and not check anything. so before reply me work like a human.

________________________________
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mital Shah <[protected]@yahoo.co.in>
Sent: Saturday, 17 August 2013 10:06 AM
Subject: [ShopClues.com] Re: Order Issues-5452803

ShopClues Support, Aug 17 10:06 am (IST):
Hello,
Thank you for contacting Shopclues.com.
We would like to inform you that if the order was prepaid, the your refund for your order is in process. You will shortly receive an automatic update with details of when the payment will reflect in your account.
Here are some useful links to get updates/answers to your questions:
- http://www.shopclues.com/trackorder to get a quick update on your order
- http://www.shopclues.com/help.html to get answers to frequently asked questions
Thank you for your patience.
Rishabh Sharma
ShopClues Support
s::s

Mital Shah, Aug 16 03:08 pm (IST):
you are cheap team who block my hard earn money with you. you people are stupid, just stop to making me fool and give me return my money. it is more then 15 days now and you third class people every time mail that it will take 7 days and 15 days. every time i got refund in 3-4 days so now stop making me fool you cheap team


________________________________
From: kalpit shah <[protected]@yahoo.co.in>
To: ShopClues.com <support+[protected]@shopcluescom.zendesk.com>
Sent: Sunday, 11 August 2013 12:09 PM
Subject: Re: [ShopClues.com] Re: Order Issues-5452803

Hello,
Can you tell me how many times i have to mail you for refund my money. It was my biggest mistake that i purchased phone from you. Your service is worst and third class as till now i not received my refund. It is already more then a week. I got money of same date order of another product of Rs. 71 but for this product even refund is not initiated. Your service is being worst now as you earn customer but you are unable to manage it now. And give me final date when i got my refund. It is third category service which you provide now and hope i will get my refund before i get my Credit card bill.

________________________________
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mital Shah <[protected]@yahoo.co.in>
Sent: Tuesday, 6 August 2013 4:58 PM
Subject: [ShopClues.com] Re: Order Issues-5452803

Mital Shah, Aug 16 03:07 pm (IST):
you are cheap team who block my hard earn money with you. you people are stupid, just stop to making me fool and give me return my money. it is more then 15 days now and you third class people every time mail that it will take 7 days and 15 days. every time i got refund in 3-4 days so now stop making me fool you cheap team

Hello,
is there anyone open mail or not? when i will get my refund


________________________________
From: kalpit shah <[protected]@yahoo.co.in>
To: ShopClues.com <support+[protected]@shopcluescom.zendesk.com>
Sent: Sunday, 11 August 2013 12:09 PM
Subject: Re: [ShopClues.com] Re: Order Issues-5452803

Hello,
Can you tell me how many times i have to mail you for refund my money. It was my biggest mistake that i purchased phone from you. Your service is worst and third class as till now i not received my refund. It is already more then a week. I got money of same date order of another product of Rs. 71 but for this product even refund is not initiated. Your service is being worst now as you earn customer but you are unable to manage it now. And give me final date when i got my refund. It is third category service which you provide now and hope i will get my refund before i get my Credit card bill.

________________________________
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mital Shah <[protected]@yahoo.co.in>
Sent: Tuesday, 6 August 2013 4:58 PM
Subject: [ShopClues.com] Re: Order Issues-5452803

Mital Shah, Aug 12 03:46 pm (IST):
Hello,
is there anyone open mail or not? when i will get my refund


________________________________
From: kalpit shah <[protected]@yahoo.co.in>
To: ShopClues.com <support+[protected]@shopcluescom.zendesk.com>
Sent: Sunday, 11 August 2013 12:09 PM
Subject: Re: [ShopClues.com] Re: Order Issues-5452803

Hello,
Can you tell me how many times i have to mail you for refund my money. It was my biggest mistake that i purchased phone from you. Your service is worst and third class as till now i not received my refund. It is already more then a week. I got money of same date order of another product of Rs. 71 but for this product even refund is not initiated. Your service is being worst now as you earn customer but you are unable to manage it now. And give me final date when i got my refund. It is third category service which you provide now and hope i will get my refund before i get my Credit card bill.

________________________________
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mital Shah <[protected]@yahoo.co.in>
Sent: Tuesday, 6 August 2013 4:58 PM
Subject: [ShopClues.com] Re: Order Issues-5452803

Mital Shah, Aug 11 12:09 pm (IST):
Hello,
Can you tell me how many times i have to mail you for refund my money. It was my biggest mistake that i purchased phone from you. Your service is worst and third class as till now i not received my refund. It is already more then a week. I got money of same date order of another product of Rs. 71 but for this product even refund is not initiated. Your service is being worst now as you earn customer but you are unable to manage it now. And give me final date when i got my refund. It is third category service which you provide now and hope i will get my refund before i get my Credit card bill.

________________________________
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
To: Mital Shah <[protected]@yahoo.co.in>
Sent: Tuesday, 6 August 2013 4:58 PM
Subject: [ShopClues.com] Re: Order Issues-5452803

ShopClues Support, Aug 06 04:58 pm (IST):
Hello ,
Thank you for shopping at ShopClues.com.
As per our discussion, we have escalated your refund request for order.
We apologize for the inconvenience. The refund will be reflected in your card/bank statement as per the following timeline from the day of refund initiation:
Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days
Please click on the following link if you have any further questions.
http://www.shopclues.com/cancel-items-or-orders.html#5
Thank you for your patience.
Aarti Behl,
ShopClues Support

s::s

Shopclues Support, Aug 03 11:34 am (IST):
Hello,
Thank you for shopping at ShopClues.com.
Your order has been delayed due to non-availability with the merchant. Please be assured we are trying our best to fulfil your order through alternate merchants as soon as possible.
You will receive an SMS and email from us with tracking details as soon as it is dispatched from our center.
Here are some useful links to get updates/answers to your questions:
- www.shopclues.com/trackorder to get a quick update on your order
- www.shopclues.com/help to get answers to frequently asked questions

Thank you for your patience.
Laveen Yadav
ShopClues Support

Mital Shah, Aug 03 11:30 am (IST):
I had placed an order For Microax Mobile on 28th July and after 6 days completed it still not delivered. Can you identify what is the problem as i need this phone in urgent basis. So please make it fast.
_._



Cheers,
ShopClues Support Team.