[Resolved] ShopClues — Product Not delivered on time | |
I am having doubt on the credibility of http://www.shopclues.com i have purchased this product Cigar Deo On Aug 28th 2013, even today iam not getting any real updates on my shipment. My order No is : 6377199
The call center number which have provided does’t get connected to any customer executive and each time i email support team i get a reply after two days each time telling they require 40 to 72 hours to further investigate.
In the communication they had mentioned the DTDC courier tracking ID. But when called DTDC courier they had confirmed that shipment Tracking No is invalid. They even search courier shipment using the name in database and they confirmed that their was no shipment done.
I totally don’t trust this company- http://www.shopclues.com
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Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Hi Shopclues Team guys..
This kind of mail and response i am listening from past 4 days, are you people atleast aware of this thing?? One of your team mate send me email to have patience and all, you people are just apologizing for delay.. but what if i dont get my product delivered? From Past 4 days i am asking for the valid Tracking ID of DTDC courier But u guys are not providing me.. do i know why? Till i wont send you any mail to Support team they wont reply.. as you say your website is NO1 in India ?? woow what a rubbish website i never seeen like this kind of service and all.. i realy dont trust u guys..
This kind of mail and response i am listening from past 4 days, are you people atleast aware of this thing?? One of your team mate send me email to have patience and all, you people are just apologizing for delay.. but what if i dont get my product delivered? From Past 4 days i am asking for the valid Tracking ID of DTDC courier But u guys are not providing me.. do i know why? Till i wont send you any mail to Support team they wont reply.. as you say your website is NO1 in India ?? woow what a rubbish website i never seeen like this kind of service and all.. i realy dont trust u guys..
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We are regretful for the inconvenience caused to you. We are coordinating with the courier partner to get this investigated on urgent basis. We make sure that you receive the product at your doorstep ASAP. For other assistance, write to us at ShopClues.com/support.
Regards,
ShopClues Support