[Resolved] ShopClues — Received fake version of Samsung Galaxy S4 from Shopclues.com | |||
I bought a Samsung Galaxy S4 from Shopclues.com. However, i received a fake version of the same. It is apparently the first copy of S4 with product specifications different (lower quality) than mentioned on the website. I raised a complain with the customer care within the stipulated time of 10 days and requested them to initiate a return process and refund the money to me. I gave them the necessary image proofs to confirm that the phone is not same as the original Galaxy S4. I was told that the issue will be resolved in 3-4 working days and return process will be initiated. It's been almost 10 days since I raised the return request but the return process is yet to be initiated despite several calls and mails. Request you to intervene and facilitate refund of my money. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked and revert ASAP. For other assistance, write to us at shopclues.com/support.
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ShopClues Support