ShopClues — ShopClues Order Number[protected] Jun 2013, 02:31 PM

nittingandhi

from Akhnur, Jammu and Kashmir

Website:

Shpclues.com

I've placed a order with ShopClues Order Number[protected] on Jun 2013, 02:31 PM which came out to be a wrong item shipment. After reporting the incident support executive do agreed on incorrect shipment and raised a refund request but the refund never reflected in my account statement. After my reminder on 19th July I am being told about technical issues and assured for early refund transfer. Its been 45 days now since the refund request was raised and till date I've nothing but assurance.

Ref. Mail
ShopClues Support, Jul 03 12:36 pm (IST):
Hello,

Greetings from ShopClues.com

As per your request, I am processing the refund of your order. It takes upto 2 weeks for the refund to process and credit to your bank account. you may dispose the product at your end as pick up of the delivered product not required.

If you have any further concern or queries, please feel free to contact us and we'll be happy to assist you further.

Thank you for your patience.
Supratim
Shopclues.com Customer Support

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Comments

ravipandey1986

from Delhi, Delhi

Hi Nitin,

Similar case happened with me, they have also done the same thing with many customers I believe.
Finally after waiting for almost a month and half I have filed a complaint here.
waiting for the refund.:(

My Complaint.
https://www.consumercomplaints.in/complaints/shopclues-defective-product-deliver...⇄

Thanks
Ravi Pandey

ShopClues.com Customer Care

from Gurgaon, Haryana

Verified Support

Dear Ritesh,

We sincerely apologize for the inconvenience caused to you. Due to technical glitch, the refund could not be completed. We are processing the complete refund of your order. The same will reflect in your bank account within 2 weeks.

Regards,
ShopClues Support

nittingandhi

from Akhnur, Jammu and Kashmir

Mr. Always apologetic Shop Clue-less

Seems your technical glitch works only when the amount is to be debited from your end. Its over 2 MONTHS now and your technical glitch remains the same and no refund has been credited to my account. would you be kind enough to update on this technical glitch and confirm when can be the transfers initiated.