ShopClues — The Online shopping site accept my order ,I have paid already and now they say that the product is out of stock | |||||
Hi, I would like to lodge a complaint against shopclues.com, I had ordered for HCL Tab V1 on 28th May 2013( order number 3864083) . Paid for it through citibank credit card through 6 months emi scheme. They confirmed my order accepted the payment and it was said that the delivery is done in 5-7 days by the merchant. As you can see in the snapshot that the status is Processing...pickup initiated on the end of merchant and still its the same since 7 days today also. In another snap shots its the mail i received from customer support (3rd and 4th May 2013) that says that the product is not available at the merchant and they are arranging it through some other merchant and so the delivery is delayed, its even the same in two days . My complaint is that why do you accept the order and also the payment made by the customer when you are not confirmed about the stock on your end. as i have already paid for the thing in 28th May 2013, I have to deposit its first emi also as it will be due in my credit card bill whereas I have not yet received my order for which I am paying these EMI's Daily the customer support says the issue would be resolved in 24 hours.but till now there is no action taken. the truth is that they do not have the product in stock and they have taken the money for it. I dont want my money back I want my order and that too ASAP. Was this information helpful? | |||||
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Its the end of the day and till now I have not received any shipping details.when will i receive the same, yesterday you said that the product will be shipped by end of today, then where are the shipment details???? please reply
Rico sordi mens black watch (Design 2)
i ordered on[protected] one above mentioned watch. the order was cancelled due to merchant. so i need to send a same watch or please refund my money to my account. my order no is 27302685 code is 4253552.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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Not even available on chat support through my account on shopclues.com(I think my account has been blocked),
and no response to my customer support query mail...
this is what you do with every order of yours???? why dont you shut down your website when you dont have the inventory.
I want a reply ASAP,