ShopClues — Wrong product delivered and they deny to accept | |||||
I ordered Cabana bath towels twice from shopclues.com. The item name was "Cabana bath towel". But they delivered me two low quality (cabana is very good) bath towels which had brand name "Unbranded" printed on towel. I asked shopclues to deliver me original cabana towel or refund the money. But they denied saying that there is no brand like "cabana", so they have shipped me some other towel. Its funny that if there is no brand like cabana, then why do they mention as "Cabana" in their sale post? Truely speaking there is a brand called cabana and even Big bazar and future bazar groups sell this. I have the proof of opening the parcel (towels got from them), the mail they sent - "There is no brand like cabana" (eventhough they mention brand: cabana towel in their website). So be careful with shopclues.com. I am not letting them away with this issue. It happened twice for order numbers 4938359 and 3851357 (ordered by my friend) Proof: http://www.cabanatowels.com/category/CFBA/Bath-Towels.html Regards Was this information helpful? | |||||
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Last week i bought Cabana bath towels from shopclues.com. They delivered me some low quality bath towel instead of cabana. When I created support case in their website, they say that there is no brand like cabana, so they sent me some other bath towel. Now they are not ready to refund or take back the towel. It as written as "Unbranded" on the bath towel which i received. If they admit that there is no brand like cabana, then why do they specify the brand as"cabana" in their website? Truely, there is a brand cabana. Even future bazaar and big bazaar sells this brand. I have proof of everything starting from video of opening the courier bag and the mail what they have sent me saying that "there is no brand like cabana" (eventhough they post it in their selling posts).
I have their mail saying that they have sent me some other unbranded bath towel instead of cabana and brand name cabana does not exist.
I am not letting them go away with this issue.
Order number: 4938359 and 3851357(my friend also ordered and he also did not get cabana)
Cabana brand: http://www.cabanatowels.com/category/CFBA/Bath-Towels.html
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I have their mail saying that they have sent me some other unbranded bath towel instead of cabana and brand name cabana does not exist.
I am not letting them go away with this issue.
Order number: 4938359 and 3851357(my friend also ordered and he also did not get cabana)
Cabana brand: http://www.cabanatowels.com/category/CFBA/Bath-Towels.html
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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POSTAL WEB SITE — NOT ACCEPTING COMPLAINTS
THE WEB SITE IS PROVIDED WITH A COMPLAINT COLUMN. IT IS NOT ACCEPTING MY COMPLAINT. INSTEAD ASKING TO VERIFY THE INPUT STRING. IT IS VERY BAD. IF THEY DONT WANT TO RECEIVE ANY COMPLAINT FROM THE PUBLIC THEY CAN AS WELL AVOID THE OPTION OF ACCEPTING COMPLAINTS.i HAVE TRIED SEVERAL TIMES BY ENTERING THE DATA. BUT IT IS NOT TAKING BUT ASKING TO CHECK THE INPUT DATA. THE WEB SITE MAY BE FAULTY OR NOT CLEAR IN THE DESIGN.
IT NEED TO BE CHECKED BY OTHERS TO CONFIRM THE VALIDITY OF THE COMPLAINT CORNER.