Shoppers Stop — Bad Service

Address:

Bangalore, Karnataka

Shoppers Stop - Hosur/Adugodi Road
22/Jan/2012 -

I finished my shopping at 3PM on the 22nd of Jan and went with the trousers for alteration. I was handed over a slip and was asked to come after 7:30PM. When i reached there at about 7:45, i produced the slip to the representative there and he wasnt even bothered. I called out a couple of time but the rep turned a blind eye. there were a lot of people waiting and looked like the vendor had some problems. I waited for about an hour and then i lost my cool. i had no answer, no status, the rep had no manners and i had my 1 year old kid and my wife in the car waiting for me. at about 9PM i got to know that it was not done and that i had to come back at 9PM the next day for delivery. I asked for my stuff back so that i could get it done elsewhere which was also too late as it was 9PM and i wouldnt find anybody to do the alteration that day. this purchase was made for a specific reason and i now have nothing to wear for the occasion. My complaint to the floor manager turned out to be of no luck either. I was told that there was a mishap and one of the tailors did not turn up. If this was the case, a pro-active call or a simple yes or no from the representative at the time i walked in could have avoided all this negative experience that i went through and has left a bad taste in my mouth. I wasted 2 hours of my time, my money (5k) and have nothing proper to wear for the occasion. I am throwing away the membership card as it makes no sense at all keeping it and will never ever buy from Shoppers Stop ever again.