[Resolved]  Shoppersstop.com — Order not confirmed but payment taken

Hi,

On 15th April 2023, I tried to order a Kameez for INR 2299.00 from Shoppers stop online portal. After making the payment, I noticed that the amount got debited from my bank account immediately (see proof attached) but I did not get an order confirmation. The item remained in my basket.

My email id is [protected]@yahoo.com

After several follow ups with Shoppers stop for either refunding the amount back to me or confirming the order, my issue remains unresolved. They have done neither.

I am now fedup and very disappointed with the customer care service of a reputed company like Shoppers stop and hence need your help. Please can you help me get my full refund back from Shoppers stop?

Thank you.

Regards