[Resolved] Shoppers Stop — Swipped debit card twice and refused to compensate.

[Resolved] Shoppers Stop — Swipped debit card twice and refused to compensate.

S Sanjukta Ghosh from Mumbai, Maharashtra

I'd purchased a product from Shopper's Stop, Malad on 02/10/2008 worth of Rs.1799. The cashier asked me to swipe the card twice because she thought there was some problem in the first chance. However in the process the amount got debited twice from my account. They gave me a letter saying that they've received the amount only once and said that I can collect the money from any SBI branch in Mumbai. However SBI, Mumbai has also refused to help me because my account is in West Bengal. Meanwhile SBI Kolkata hasn't responded to my complaint for a week now. When I spoke to an employee in Shopper's Stop about it she asked me to write a mail to her which she would forward to the customer care id and refused to give me the id instead. She also said that she would cc me the mail and forward me the reply from customer care. However very conveniently she didn't do either and now she says that Shopper's Stop won't do anything about it anymore. My account balance at the moment is Rs451 which is below the minimum requirement and hence I've to pay a penalty anyways. Not only that I have to bear an extra loss of Rs.1799 because of such irresponsible behaviour by Shopper's Stop. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Ajita Saxena

from Gurgaon, Haryana

Shoppers Stop — Defective merchandise & footwear

Dear Customercare,

I've made around 4 calls to your Mumbai & Delhi office but have not recd any satisfactory response.

I bought 2 kurtas out of which one is defective.
I bought a sandal yesterday which is agin defective.
I had very bad shopping experience yesterday from Rajouri garden shopper stop. My money & time was all wasted.

No body has registered my complaint & have not given any complaint no.
In turn, they are asking me how come I took the defective piece. I have not used it even once & the tags are intact at their place. It's as it is as bought.

Anasingh

from Hyderabad, Telangana

Shoppers Stop — Loss of article from the Baggage deposit counter

I had deposited my article at the baggage counter of Shopper's Stop but on returning back just within an hour, I found my article being missing and the concerned authority was not able to give my article back to me on producing the token.

It was surprising to find that such a famous shop does not have any provision to follow and tackle such a situation, though it is not a very unique but a very generic situation/problem. It completely shows how good "SHOPPER'S STOP" is at their Risk Management.

The worst part was to see the reaction of the management team. They could not come up with one solution but kept their terms and conditions changing every 10 mins. At last on the request of the concerned authority of the shop, I provided an application to them as per their terms and conditions, word to word what they said which they accepted with their signature and seal. But then again after half an hour, they requested me to change the terms in the application. This was really a very big mismanagement and had caused me a lot of inconvinience.