[Resolved]  Shoppers Stop (Pepe Sunglasses Model 5011) — Poor quality of sunglasses with scratches on them within one month of buying

Dear Sir/Ma'am,

I am really very disappointed with the quality of products produced by Pepe. I had bought the above mentioned sunglasses on 15nth June'09 and within 2 months I noticed that there are small little marks on the glasses besides proper storage. I had bought these from Shoppers stop( Fun Republic, lucknow, bill no 2548). I tried to get my glasses changed from Shoppers stop( Great India Place, Noida) however there was pathetic response from the manager (Tarun Ghindiyal). They told me that it would take 20 days to know whether the glasses would be changed or not. On the complaint receipt they wrote " as per the customer there are scratches on the sunglasses" as if they were blind and hence, unable to acknowledge my complaint.

This is my second such experience with Pepe. Before this i bought a pepe T-shirt from hyderabad and in the very first month there were boblins on a small patch of the T-shirt. As i didn't have the bill so i couldn't do anything. I still own that T-shirt. This time even if i have the bill there is such poor response. I would seriously consider before buying any other Pepe product in the future depending on the action taken by you this time.

Thanks and Regards

Ravindra Choudhary