[Resolved]  Shoppers Stop — Wrong product delivered

Address:

Bangalore, Karnataka

I had ordered for a dress(Item Number:7815979_9418) from www.shoppersstop.com on 05 June2013 and received a wrong product(Item Number:7809361_9101) on 10 June 2013. Which I had returned on 14 June 2013 when their executive came and collected the product. I have received the product again on (22 June2013) which is again the wrong product (Item Number:7809361_9101).

This is the second time I am receiving the wrong product. When I contacted their customer care the executive said that they don't have the product anymore and he wasn't that polite while talking, and when I asked him to connect me to higher authority, he just put me on hold and later disconnected.

They have wasted nearly 1 month of my time and lost my trust.

One more thing I would like to point out is that the product that they had wrongly send me has a MRP of Rs. 3299 on the tag attached to the dress and when I checked their website its stated as Rs.5500. When I pointed out this to the executive that they are cheating people like this, they just removed it from their website.

Till now I haven't received my refund or exchanged product.

My order number is : #4275345