[Resolved]  Shoppersstop.com — Fake promise at the time of purchase

Address:

Pune, Maharashtra

I have purchased a suit from online store of shopper’s stop. At the time of purchasing the product i was confused in between 2 size of the product , hence i called customer care helpline and asked my doubt , That time they clearly told me if there is any issue with the size i can go to the nearby store of shopper’s stop and can get the exchange without any payment.

Finally my suit has arrived and i have done a trial , the size issue was there hence i called online store number and asked them what to do now. They told me that i can go to nearby store. I went there and got quite surprised that they did not accept to change the size of suit [The have the suit of same brand , same code .. same everything , just size change was required] They asked me that i need to pay another 2500 to change of size.
I then contacted online store , finally .. they wasted 3 hrs of mine kept my busy in talking with Store manager + online store staff. I told them clearly that i have a function on 24th for which i need the suit as you made wrong promise at the time of purchase , now change the suit. Even i have given them option to give me the suit from store and send this suit to your online store at mumbai.

They didn’t accept anything.

things which i cant understand ....
- When they made a promise at the time of purchase that i can exchange the suit if the same brand and item code thing is available on the store , why they were not accepting that.
- Why i should made another payment , i am giving them my suit and taking another of same price. They can earn money from the suit given by me
- If there is any issue with customer then rather then solving the issue why they are telling customer their own rule book

Not even this , they have not sent the entire order . I suppose to get a tie and cufflinks with the suit , which has not been arrived yet.

I am very disoppointed with the CSD and Online store response. Not a professioanl way + they hae commited something wrong to customer and now not providing solution to that.

One more very interesting thing is here. They have told me a theory that they exchange on current day price of cloth[ as we are purchasing the Gold ] like if you purchase anything in 5000 rs[at time of sale] and then if you go for just size exchange and by that time the sale has gone , now you need to pay the difference of current amount. will they allow this on reverse also.

GOD knows what kind of policies they have.