[Resolved]  ShoppersStop — Courier not received but money already taken

Address:

Pune, Maharashtra

I have order product from shoppers stop ( ORDER NO 3658249) online website 3 months back 3 items in that in i have received on 2 from them because 1 item was out of stock from their side. i paid money online while purchasing product. Then i complaint to shopper stop that i have not received 1 item. When i called them on there toll free no always they are saying call after some time system is not showing data right now or product is already shipped but i[censored] don't received we cannot helped them. When i asked them to transfer the call to manager they said MANAGER comes after 12. Still till date i have not received my money or product. I have continuously took follow up with them by mail n call there is no reply. When i asked for complaint no they said we dont track then how should i track??? and how i will get my money back??? Really VERY frustrating service from SHOPPERS STOP.