[Resolved]  Shopping. Indiatimes. Com / Nokia — New Nokia ASHA 311 product faulty

Nokia — continuously

right from today afternoon, there in no network. and every minut msg is coming- "check info service " what should I do?

Nokia — Continuous complaint of instrument..

ADITI D. SHAH
902,SIDDHI TOWER,
SAI BABA NAGAR,
BORIVALI(W),
MUMBAI-400092.


To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 3110c IMEI NO- [protected]

I am SHOCKED and SORRY to bring to your knowledge that I have purchased the above-noted set from ANUPAM STATIONERY SUPERSTORE PVT LTD. Sai Shopping Mall, opp Borivali station, S.V. Road, Borivali(W), Mumbai-400092 as per Invoice No.10489 dt. 22/6/09.It is infested with certain technical problems. The Memory Card as well as phone datas are vanishing automatically. Then after removing and reputting it, the datas comes back or gets deleted. The phone also hangs.It starts rebooting and data loss takes place.I am regularly visiting (more than 8 times till now) Borivali(W) and malad(E) service center and no satisfactory result has come out of it . My last visit was as per JOB SHEET NO.[protected]/100313/41 dt. 13/3/10. I had taken the delivery of the repaired set on 25/3/10 and within 50hrs again the instrument became DEAD. Nokia’s conduct is DEPLORABLE and UNETHICAL. This amounts HARRASMENT. The same is also amounts to “DEFICIENCY IN SERVICE” and “UNFAIR TRADE PRACTICE”.

As I am under 1 YEAR WARRANTY, you are requested to REIMBURSE the amount of Rs 4,100/-(Rs Forty One Hundred Only) at an earliest to continue the FAITH and TRUST in “NOKIA CARE” and send me the CHEQUE at the above address.
For any furthur clarification contact me on- [protected]

Thanking you,

Yours faithfully,

A.D.SHAH

I have purchased Nokia 311 from Kharghar SSV shop in sector-7, While purchasing shopkeeper told me that its very good phone but after I started using with two days phone started hanging for more then 2 to 3 hours, well i have not activated any software was using only for in and out calls.
When I visited SSV they told me to show to Nokia gallery we will not take return because Nokia sold instrument are not getting replaced and refunded though it is in warranty. but the sold Nokia phone is faulty that was aware by SSV shop.

Do not ever ever ever purchase any Nokia instrument because its a fraud company as per my experience I have got loss of Rs.6700/- by purchasing Nokia 311 new phone which is faulty and non replaceable and non refundable without getting any support from Nokia company.

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Hi,

I want draw attention of general masses to the working culture of Nokia company. I bought, Nokia 311 in August, 2012 from Bhartiya Vision, Khanna Market, New Delhi and brought to the notice of dealer and care centre that back cover is loose, while pocketing, it automatically loosen the cover. I made umpteen complaints, mentioned below, but no avail. I had very small complaint about ' back cover' of Nokia 311. Since August, 2012, I am requesting to Nokia care centre, but nothing works in Nokia.except e-mail department. The most surprising is that this cover is not available with Nokia centres. I think, to remain in business, Nokia brings out cheap products and cover its price by selling its cosmatic parts from Nokia Centres. its a bad business module, I think, that why Nokia is loosing its business share in mobile market. Hope through this mail, I could spread the message amongst general masses ' the hiden business module of Nokia' .


Dear Basant,


Thank you for e-mailing Nokia Care.

The Service Request No. is 1-[protected]

This e-mail is in reference to the concern regarding service provision of Nokia Asha 311.

We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.

We do apologize due to delay in process. We would like to inform you that your case have been already escalated to our backend department and they are working on your case. We request you to kindly wait for some time, a representative from our relevant department will contact you at the earliest to assist you further.

We apologize once again for the inconvenience caused to you and assure you of continuous support.

Regards,

Dimple Tharwani
E-mail Specialist - Nokia Care India


NOKIA Support Services:

1. Find the nearest Nokia Care Centre: Type “NCC City Name” and send it to 55555* (e.g. NCC DELHI)
2. Call us @ 30303838 from your mobile using the STD code of your City Working Hours: 9 AM – 9 PM (7 days a week)
3. Email us @ http://www.nokia.com/in-en/support/contactus/
4. Online Support: http://www.nokia.co.in/support
5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre
6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty
* Premium SMS charges apply

[THREAD ID:1-62RRWEY]

-----Original Message-----

From: [protected]@yahoo.co.uk
Sent: 11/09/2012 06:06:41 PM
To: contactcentre.[protected]@nokia.com
Subject: Re: The Service Request No. is 1-[protected]

Subject:-
The Service Request No. is 1-[protected]

Sir, The above complaint has not been addressed till date except routine messages from Nokia care centre. Is it Nokia's working culture or cannot face the customers. If you cannot solve problem then accept it and forget for forever. Please accept you cannot deliver and are not capable to handle.
Thanks
Basant Kumar

--- On Thu, 6/9/12, contactcentre.[protected]@nokia.com wrote:

From: contactcentre.[protected]@nokia.com
Subject: The Service Request No. is 1-[protected]
To: [protected]@yahoo.co.uk
Date: Thursday, 6 September, 2012, 11:21


TBC

Dear Basant,





Thank you for e-mailing Nokia Care.



The Service Request No. is 1-[protected]



This email is in reference to the concern regarding service provision of Nokia Asha 311.



We value the importance of the information that you are seeking and we are happy to assist you.



As one of our valued customers, your satisfaction is one of our primary objectives. We do apologize for the inconvenience that you have faced. Further, we would like to inform you that your case have been already escalated to our concern department and its been looked into on a priority basis and a representative from our relevant department will contact you at the earliest to assist you further. We seek your patience and further solicit your co-operation.





We apologize once again for the inconvenience caused to you and assure you of continuous support.



Regards,



Mukesh Kumar

E-mail Specialist - Nokia Care India





NOKIA Support Services:



1. Find the nearest Nokia Care Centre: Type “NCC City Name” and send it to 55555* (e.g. NCC DELHI)

2. Call us @ 30303838 from your mobile using the STD code of your City Working Hours: 9 AM – 9 PM (7 days a week)

3. Email us @ http://www.nokia.com/in-en/support/contactus/

4. Online Support: http://www.nokia.co.in/support

5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre

6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty



* Premium SMS charges apply





[THREAD ID:1-62RRWEY]






























































-----Original Message-----



From: [protected]@yahoo.co.uk

Sent: 05/09/2012 12:46:42 PM

To: contactcentre.[protected]@nokia.com

Subject: Re: The Service Request No. is 1-[protected]



Sir,



As desired by Nokia's representative over phone (Mr. Jijo) on 5.09.2012, a photo copy of bill No. 1842 dated 24.08.2012 of M/s Bhartiya Vision for purchase of Nokia 311 is attached for further necessary action at your end.



Basant Kumar

[protected]



--- On Tue, 4/9/12, contactcentre.[protected]@nokia.com wrote:





From: contactcentre.[protected]@nokia.com

Subject: The Service Request No. is 1-[protected]

To: [protected]@yahoo.co.uk

Date: Tuesday, 4 September, 2012, 10:23























































































Dear Basant,





Thank you for e-mailing Nokia Care.



The Service Request No. is 1-[protected]



This e-mail is in reference to the service provision of your Nokia Asha 311.



We sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis.



We understand your concern as you are not satisfied with the Nokia Care Centre, hence to investigate the concern further we have escalated your case to our concerned department. Kindly be assured that the concerned team would contact you within next 48 working hours. We seek your patience and further solicit your cooperation.



You may kindly note that the Nokia Care Centre and Backend team would decide to service the phone or swap it with a working unit depending on the nature of concern in the phone and the level of servicing required. Further, our backend team is authorized to decide on your request for replacement.



We apologize once again for the inconvenience caused to you and assure of continuous support.



Regards,



Aakriti Saxena

E-mail Specialist - Nokia Care India







NOKIA Support Services:



1. Find the nearest Nokia Care Centre: Type “NCC City Name” and send it to 55555* (e.g. NCC DELHI)



2. Call us @ 30303838 from your mobile using the STD code of your City Working Hours: 9 AM – 9 PM (7 days a week)



3. Email us @ http://www.nokia.com/in-en/support/contactus/



4. Online Support: http://www.nokia.co.in/support



5. Protect your Nokia Device – Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre



6. Warranty Terms & Conditions: http://www.nokia.co.in/warranty



* Premium SMS charges apply



[THREAD ID:1-62RRWEY]









































































































-----Original Message-----



From: [protected]@yahoo.co.uk

Sent: 03/09/2012 11:31:12 AM

To: contactcentre.[protected]@nokia.com

Subject: Email to Nokia care



[First name:Basant ]

[Last name:Kumar]

[Personal ID:]

[User name:]

[Email address:[protected]@yahoo.co.uk]

[Mobile:[protected]]

[Language:English]

[Country:INDIA]

[NA id:]

[User name confirmed:]

[Email confirmed:[protected]@yahoo.co.uk]

[THREAD ID:]

[Channel:]

[City:New Delhi]

[Street address:A-180, Pandara Road, New Delhi]

[State:]

[Salutations:Mr]

[Phone model:Asha 311]

[Fax:]

[Landline:[protected]]

[ZIP:110 003]

[Gender:]

[IMEI:[protected]]



[ANY FIELD NN]

[Type:Complaint]

[Topic:Other]

[Sub topic:]

[Message:

To



The Care Manager,

Nokia India Pvt. Ltd. SP Infocity,

Industrial Plot No. 243, Udyog Vihar, Phase-I

Dundahera,

Gurgaon- 1220 16



Subject: - Complaint for loose back cover of Nokia 311.



I purchased one Nokia 311 from Bhartiya Vision, Khanna Mkt. New Delhi-3 vide bill No. 1842 dt.24.08.2012. (IMEI: [protected] /[protected]. The very next day I noticed that there is problems in back cover. When ever mobile is put in a pocket, the back cover automatically looses and opened. Immediately, I reported this problem to M/s Bhartiya Vision, he advised me to contact Nokia Care Centre, Defence Colony immediately. I visited Nokia Care Centre, Defence Colony on 31.08.2012. I noticed that the person attended the problem was not so serious about the problem. I noticed that there was lukewarm response from the employees who attended the complaint and said the set the is OK. In this model this happens. Again I visited to M/s Bhartiya Vision to check the same model, but I was shocked to see that there was no problem with other sets. So employees at Care Centre are misguiding about the Nokia products which are very serious lapses on part of Nokia

Company. In such competitive market, there are loads of better companies operating in business and offering good quality of products and service to its esteem customers who posed faith in their product. The better company loose its business due to its lethargic attitude of its employees.



Keeping in view of the above and to maintain good relations with its esteem customers it is requested to kindly direct to the official concerned to change the set so that problem may not occurs again and again.



Thanking you in anticipation.



Yours faithfully,



Dated: 1.9.2012

(Basant Kumar)

A-180, Pandara Road

New Delhi- 110 003

Mobile No. [protected]

]

[Operator:Bhartiya Vision]

[Software version:[protected]]

[Application name:]

[Application version:]

[Order number:]

[Connection type:]

[Computer OS:]

[Preferred contact method:email]

[Repair Status:]

[Repaired In:]


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