Shopping. Rediff.com — Bad Service and Attitude

Address:

Bangalore, Karnataka

Hi,

recently i have purchased a gel mouse pad in Rediff online shopping and what i have received is some scrap or waste material which gives more smell and there is no gel and more over its not qualified as mouse pad.

i am completely dissatisfied with the product and i requested for a refund, where in the rediff support is asking me to courier the material back to some address with the original package.

i asked the person who delivered the product, whether i can check and return to him if i am not happy with it. but he directly says he is no where related to rediff and he cant do anything.

being a customer how i can make a package like original packing, and more over you will do online shopping to avoid the time spend on finding the shops.

now i need to spend time to finding a store to pack and then courier it to them and then follow up with rediff which is complete waste of my time.

please help me to get my money back.


Order Details

Compliant No: 'Rediff=[protected]'
Your order number: 7525661


Yuvaraj S



[protected]-

Mail from Rediff Support
[protected][protected]


We are sorry to note that the item that you have purchased through the order no 7525661 is found defective. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet.

Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.

The seller’s address is as follows:

( Order Number - mandatory)

Ojjas Enterprises

Unit No 6,
Parekh mkt, 39 jss rd,
Operahouse
Mumbai- 400004.
Ph:[protected], 26854024 / [protected].

Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Manish
Customer Service

[protected]