[Resolved] Shopping. Rediff.com — PORTABLE DIVX/DVD/VCD/MP3/ PLAYER USB & SD CARD SLOT BUILT IN SPEAKER | |
Hi, Good Evening, I placed an Order # 5038974 on Nov 27th 2008 at Rediff Shopping site for a PORTABLE DIVX/DVD/VCD/MP3/ PLAYER USB & SD CARD SLOT BUILT IN SPEAKER. I paid Total: Rs.1769.00/- as it was COD. When I opened the parcel it was really in a mess, (not properly packed). I tried to connect it as per the user guide but the wires and cables were missing. So I called the customer care and filed a complaint #[protected] on Tue, 01 Dec 2008 They replied to me on Fri, 05 Dec 2008 21:30:54 IST stating that they will arrange to pick up the product from my door step by (Ashok Varma.Customer Service Rediff.Com) No body came to pick up the item till date.(23 April 2009) On 16 Dec 2008 21:27:18 IST there was a 4th and final reminder sent to them to do something about it which they failed to do. Inspite of informing them that I can seek help from Consumer court they are least bothered. Today when I visited www.complaints.com and seached for Rediff's shopping complaints the list is endless. After sending constant mails and phone calls they did not contact me for 40 + days or mail me they did change their Customer Care phone number also. Suddenly on Mon, 16 Feb 2009 19:46:42 IST they woke up and they are refunding me the amount (Warm Regards, Nimesh D Customer Service, ) without the Interest rates. I spoke to Parag (Ops Manager) who advised that he will get to the bottom of this case and find out the situation. He informed me on call that his customer service failed to contact me (customer) or maile for more than 40 days. Now they stated that they will send a cheque to me and a Rs. 1500/- voucher as a compenstation. I denied it as I want to see them (Rediff) in Consumer court. Please help me to seek a Consumer lawyer OR Online Filing a Consumer case OR How to send them a court's notice Thanks [protected]@rediffmail.com [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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I am L.Devadass from coimbatore.I have purchased 1GB Mp4 player with inbuilt games ipod looks 3rdGeneration on02.02.10 from rediff shopping through the internet with my VISA Credit card with Rs.1175.00 and Order No.5775048.I have received this player in defective condition.So i complaint this to concern they said to return the product to merchant address as per mail instruction.I done the same on 01.03.10 with my own expense Rs.160. This product delivered to merchant by courier on 03.03.10. After i calling to rediff shopping customer they said system very slow and you will conduct after 1 hour. I have spent approx Rs.200 for STD phone expense to rediff shop usages. I have not received any response from there.
So please solve this problem as soon as possible and refund my money with my courier expense Rs.160 and call charge expense.
Thanks with regards,
L.Devadass
Mob.[protected]