Shopping. Rediff.com — products not delivered, no customer care

hello,

i purchased 2 gift items vide order no 5616903 worth Rs 2000. the product has not been delivered till date. the website shows no status on one of the products and second one shows delivered.

when i make complaints on their website (i have registered thrice), no one responds. When i call their call center no, a person by the name Aalam says he is order section, cannot transfer call to any senior, or complaints department and neither can he do anything more than providing the same status, which is anyways faulty.

The customer complaint has no direct contact number, which is hard to believe as even my maid and driver have direct numbers.

I am putting this complaint so that their irresponsible behaviour amounting to FRAUD doesn't go un noticed.

regards
nisheeth mishra
[protected]