[Resolved] Shopping. Rediff.com — Refused damaged product replacement
Have ordered a Vacum Cleaner through Rediff shopping on 30th March 2008. Order ref No 4501213. The item was delivered to me on 10th April 2008 through ARAMEX Couriers against AWB[protected]. After opening the consignment found two of the accessories in damage condition so immediately informed Rediff shopping about the damage through [protected]@rediff.co.in First I got reply from them that I should return the entire consignment to their Vendors Seema Gifts at Malad on given address and the courier chages will be refunded in the form of gift coupons. I sent another mail to them that as per their terms and conditions Rediff Shopping is suppose to collect the damaged consignment from the customer and will replace the items within 8 –10 days. And accordingly the entire consignment was collected by them through ARAMEX Couriers on 08/04/2008 vide their AWB No: [protected]. Later sent two reminders to [protected]@rediff.co.in to expedite the replacement of my items and now they have informed me on 20th April 2008 that their Vendors do not have this item and as per their policy will refund my money in the form of Gift vouchers. I have sent a mail on same day with strong words that am not interested with gift vouchers and they should send me similar item from another vendors or refund my money. shopping with Rediff Shopping.
Complaint marked as Resolved Aug 13, 2020