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[Resolved]  Shopping. Rediff.com — Cheap vendors, no refund for comsumers (DO NOT BUY FROM REDIFF)

I purchased a Blackberry 8300 (order # 4512291) from Rediff website through MNV collections. The actual trader's name was Classic Enterprise from Pydhonie, Masjid.
The product that i received was crap. While talking to the dealer i realized he had bought mobiles from UK (O2 logo on phone) and IMEI number on phone did not match withthat on box. Examining the phone, i realized lots of scratches at the back. I visited the sender classic enterprise and found out there was no mobile shop(he said he didnt have stock). it was a small gala on 2nd floor with computers and people but no mobiles.
i demanded for refund from rediff in mail and support number but they send me a replacement which is again a crap(used piece).i ham chasing with rediff almost each day but geting same replies that i cannot be refunded.
Can you help me in getting refund as i have paid a hefty amount for this.
thanking you in advance
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

Rediff Shopping — Refund not made

Hi,

I have bought a jacket through rediff and while making the payment the wesite got stuck so i tried one more time then it went through but actully bank (HDFC) made 2 transactions. i logged complaint 3 times but there is no response from rediff team.
My Order No is 5081433.

Its been a long time and they are not responding to my queries.

Please let me know what i can do to get my money back

Regards,
Vishvanath
I fully endorse the complainant.MNV Collections is a big fraud. I had bought a mobile phone through MNV with 1 yr "Vendor Warranty".
When this set was sent for repair, the seller conveniently kept the set and is not sending it back to me. I have made innumerable calls to him, but he refuses to answer to calls.
He sells items from Grey Market and charges hell lots of money. On the top of it if there is a problem and the item is sent back for repair, he forgets to send it back and treats the item as his own.
Buyers pls be careful with this seller. He is one big fraud!!!
Dont fall a prey to him...
rediff shopping was cheater, they are cheating people who make online shopping, they are selling all defactive product & in 48 hrs if we returen to vendor, vendor not response & neither get refund or any returen answer of your complaint. so my advice to people dont buy product
from rediff shopping.

I have bought two phones from rediff in the past 4-5 years and coincidentally both of them were from MNV Collections. And my experience was quite contrary to whatever the above mentioned cases were. In the first case, I bought an used handset and yes it did have some scratches on it, but that is to be expected. Later, after a month when the phone stopped working, I got in touch with MNV Collections and they repaired it for me. I think that is a lot better customer service than what one gets from the shops in Heera Panna or Masjid Bandar in Mumbai.

The second time I bought a phone, it was delivered exactly the date I had specified and the phone is still working fine. I recommend rediff and MNV Collections based on my experience.
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    Rediff.com India
    Customer Care Service
    Customer satisfaction rating
    32%
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    Rediff.com India Phone
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    1st Floor, Mahalaxmi Engineering Estate, L. J. 1st Cross Road, Mahim (W), Mumbai, Maharashtra, India - 400016
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