Shopping. Rediff.com — NO DETAILS REGARDING THE NON DELIVERY WAS PROVIDED

I PLACED AN ORDER AT REDIFF-SHOPPING OF A BOUQUET AND CAKE TO BE DELIVERED AFTER 2 DAYS OF BOOKING DATE..ON THE DELIVERY DATE WHEN I CALLED THEM THEY SIMPLY SAID THE AREA WAS OUT OF REACH.
I WAS SO DISSAPOINTED.IT WAS SOMEONE'S BIRTHDAY..AND IF THIS KIND OF PROBLEM IS THERE THEY SHUD HAVE INFORMED BEFORE OR ATLEAST ON THE DELIVERY DAY..BUT NO..
I SERIOUSLY WANT YOU GUYS TO TAKE ACTION AGAINST THEM..MY ORDER NO. WAS 6418405