Order no. 7360310, product description: jabra hal bt650, bluetooth earphone
the product was delivered last august 31 but I found out that it was a defective product. The sound is not that clear and it is not charging.
I tried calling the rediff customer care nos. But the phone provided on the website are not working fine as there is no one picking up the call.
I believe that there is only one or no customer care at all since if you dial a number, it will prompt you to the voice message. After the long wait, automatically, the phone will be hanged up.
I emailed them my complaint twice, but nobody bothers to answer my mail. I feel cheated and it seems that this is a fraud site selling defective items.
Though I am helpless, I keep on calling the customer care, and in one of my nth attempts, one guy responded and gave me the assurance that they will revert back to me asap. Until now, no words from anyone of them. Pls advise on how to get back my money or on how to replace this defective product.
I ordered lots of products online and this is not the first time I encountered a defective item, but all of them provided a satisfactory service to their customers.
I would like to file a complaint against the rediff company for selling defective products online. It was too late for me to check and see the negative comments about their site.
I would appreciate if you can give me the idea on how to do the above.
Thank you and will look forward to hearing from you.
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