Shopping. Rediff.com — Non delivery of item

Address:

Srinagar, Jammu and Kashmir

Respected Sir/Madam, I had ordered an bike body cover on rediff shopping.com vide order no.8475852 and it was assured to be delivered in 5-7working days as per order confirmation (from [protected]@shoppingmails.rediff.com). In reply of my complain ID 'Rediff=[protected]' for delay in delivery of item, rediffshopping.com sent me email (from [protected]@rediff.co.in)on date 08-sep-2013 stating that 'your item is delayed and we will give you further dispatch and courier information within 3-4 days' i.e. upto 12-SEP-2013. But despite of reminders, I am getting system generated number 'Rediff=[protected]' only and they are not giving any reply/information regarding delivery of item and expected date. Please help in delivery of item 'or' if it can not be delivered then refund of complete money by the same way as it was debited that means online.