[Resolved]  Shopping. Rediff.com — Order not delivered and Not refunding the amount

Address:

Delhi

Hi,

I placed an order (Order No. 7782050, of Rs. 1459/- ) on 14th Feb 2013, through an express delivery option mentioned on the item on Rediff Shopping, which was expected to be delivered within 24hrs but till date the item has not yet delivered.

I tried reaching customer support almost 7-8 times but every time they say "We are raising a request". To my SHOCKING SURPRISE on 18th Feb I come to know that the status has been updated as "DELIVERED" when the item is NOWHERE being delivered in actual. I have asked them to refund the amount to which they say that they have raised a request and are investigating. I do not understand when I have not received the item and have been constantly chasing them since 15th Feb, how come they say that the item has been delivered. Simply disgusting ! ! ...

Customer Support is completely waste:
1. Every time I called, I had to wait for almost 1-2 hrs before someone attends the call.
2. Before this an automated caller says --" to receive a call back press 1"....which is simply to say "We Will NOT Call You Back" ...
3. They ask to drop an email to which they have never replied even once (dropped almost 5-6 mails).

I would like to receive the refund of my amount as soon as possible. Please help.

Thanks & Regards
Shubhyant
email- [protected]@rediffmail.com