Shopping. Rediff.com — product not delivered as per my order

Address:Maharashtra

I had ordered a product from shopping.rediff , a BLUE LED watch (http://shopping.rediff.com/product/2013-blue-led-display-cum-silver-bracelet-watch/11534300?sc_cid=search_... which is of 349 INR
and had clearly mentioned there that I want it delivered to me on 17th march 2013 , yet they delivered it to me the next day... anyways thats not big issue...
the thing is they sent me a cheaper version of the watch thats available on their site... a RED LED watch which is of 299 INR ...
also when i was watching a product , I got a call from some representative of their and told me that if I make Cash on Delivery for that product then il be getting a certain discount... I will get it at only 299INR+ shipping charges... so i agreed and placed my order or else i prefer payment through a debit card...
so in short my order was of BLUE LED braclet watch and that was as a gift which was to be delivered to me on 17th march 2013 , but they got it delivered to me on the very next day but a cheaper RED LED watch.
I tried contacting their customer helpline number for 2days ([protected]) but it always says that all personnel are busy at this moment, so then i filed a complaint through email , COMPLAINT NO.[protected]
but all they keep on saying is that they have shipped the product as per the order...
well i think that the order was made by me so i would be having a better knowledge of the product ordered and not them...
please help me...i feel CHEATED..
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Rediff.com India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    2615
    Pending
    0
    Resolved
    576
    Rediff.com India Phone
    +91 22 6182 0000
    +91 22 2444 9144
    +91 22 6182 0200
    Rediff.com India Address
    1st Floor, Mahalaxmi Engineering Estate, L. J. 1st Cross Road, Mahim (W), Mumbai, Maharashtra, India - 400016
    View all Rediff.com India contact information