[Resolved]  Siemens Dishwasher - Dw1250 — PARTS NOT AVAILABLE

Address:

Tamil Nadu

SIEMENS DISHWASHER Complaints - MOTOR JAMMED SPARES NOT AVAILABLE
Dear Sir,
I bought SIEMENS make Dishwasher DW-1250 on 19th January 2006 from VIVEKS, VADAPALANI for Rs. 20,500/-. I am residing at Virugambakkam. After sales service for this product is done by BSH Appliances co. The Dishwasher was not working from October 2010. Getting the service department over phone is difficult. Even after the complaint is lodged, the service technicians would come only after persistant follow-up with the people attending the phone calls, which is the most difficult part. BSH SERVICE PEOPLE came and took the DISHWASHER for Repair on 3rd November 2010. It has been 3 Months and they have still not responded. Everytime we call them we get the Reply as SPARES NOT AVAILABLE, which is strange when we are talking about a Reputed Brand like SIEMENS. Now 3 months is gone, the problem is yet to be resolved. Whenever we call the phone keeps ringing, and u don't get a response. I feel that a product like SIEMENS is worthless as far as the service is concerned. I would request the poor consumers not to go for the brand like SIEMENS, instead go for some product which has some good service reputation.
My name is A Vijayakumar, Contact no. is[protected].