[Resolved]  Siemens — Siemens Washing machine damage. Model No: 07A-165IN (front loading), Trivandrum

This is regarding complaint of Siemens Washing machine Model No: 07A-165IN (front loading), which I purchased on 25-Aug-2007. First 3 years it was working fine and then (to be exact on 19-July-2010) it started to have a roaring sound from the central part of the machine. To stop further damage, I have stopped the machine and lodged a complaint. The after sales service was really a pain. After umpteen times of trying only I could get into a proper contact in Cochin (BSH Home Appliances) to lodge a complaint. The issue was left unanswered for the first 3 days, stating that they don't have a service Engineer in Trivandrum (Kerala State). After lot of follow-up, a service engineer showed up and checked. He said the machine's drum cylinder had got damaged and cost of replacement was estimated nearly 7000/-. However the cost was reduced to Rs. 2000/- + 500/-(service fee) after lot of negotiation talking with Siemens service agency. I am still puzzled with the rates on the estimates. Funniest part was the reply of service engineer, to why this damage is happening, was due to either water problem or detergent powder. I am unable to get the logic of the answer, when low-quality washing machines (which cost 7-10k) works fine even after 5-6 years and this specific washing machine which i spent 20-22k, which was claimed high-quality, doesnot even sustain for 3 years. On 9-Sep-13 again after completion of 3years after the repair (total of 6years of purchase), the machine is showing the same issue. This is absolutely ridiculous to have such issues poping up every 3years making me spend money on this machine. I have lodged a complaint in Customer care number –[protected] today (11-Sep-13). The Ticket No. is[protected]. The service charge of the Service Engineer is said to be Rs. 700/- and the estimated amount (if it’s the same drum problem) will be 10, 000/-. Since the warranty expires on third year, they don’t even bother to resolve the issue on time. I would request your team to replace the machine parts and let me know what is actually wrong with the machine. I am definitely sure that this is machine model complaint and therefore is to be replaced. Thanks & Regards Jinesh M S +[protected]