[Resolved]  Siemens Washing Machine — Premature failure of the washing machine

I am M.Karthikeyan from metturdam, salem dist, Tamilnadu. I bought Siemens washing machine (WM2020EX/WM07A1601N/04 dt 29.7.09. They given warrent upto 28.7.08. During the warrenty period itself the machine has problem twice, i called the service personal and they changed some spares. Now mid aug'09 i am having the problem in the washing machine, and i registered complaint to the service centre-salem, After ascess the condition of the machine the service engineer has informed that, main electronic board iself failed, the replacement cost would be Rs. 5000.oo.
Then i spoke to service head-salem and service centre -chennai also, explained about the pre-mature failure of the siemens product and failing to customer satisfaction. Then they offered 25% discount on 5000.oo worth spares.
I feel that, the middle class person like me investing Rs.20550.00 for washing machine is costlier one. I have choosen the product with consideration of long life and relaiability. but the product having every year failure and Repative investment,
Kindly look into this and offer me the free replacement.
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Aug 14, 2020
Complaint marked as Resolved 
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I also have similar kind of problem. I had purchased the washing machine Model No WMo7A165In(A0716), before the guarantee period, my machine had a problem. I had called the service people and they attended to it, the service personnel who attended said that MIC Drum has problem and it has to replaced and assured that the replacement will be done within two weeks. But to my dismay, till today ie 26.09.2009, the repair part has not be replaced and I have contacted Ms. Revathy service co-ordinator at RBS Home Appliances Pvt Ltd., many times, every time she assure that she has place the order for the part but it has not come and as soon as the part come, she will fix it. But now ie- to-day 26.09.2009, she say that my request stands in queue and it will take further time.
It is really disappointing from a brand of Siemens and especially failure of the product and dismal service backup.
Hence, whoever reads this e-mail can draw their own conclusion about Siemens washing Machine.
Vengatesh, Chennai.

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