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[Resolved]  Siemens Washing Machine — poor service

complient no.c6869 dt.20.11.2009 - person came from service centre -told for replacement of shaft and drum - paid service charge of Rs.500 - got conformation for replacement - too much of delay -i suffer without the washing machine - we both employed -unable to move to keep in one corner or through it out in the road and get some good washine machine - suffering immeasurable -enjoying monopoly on spareparts and service - should not allow them to sell their product in india. my advise not to buy any of siemens product
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Aug 14, 2020
Complaint marked as Resolved 
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Its a Wonder the company actually exists..horrible service.
Dear custumer serivce,

Sub: complaint about washing mechine

I already sent a complaint for you about my washing mechine regarding its drum cross broken, but yet their is no responce from your side. Really I disappointed that, this much big company doesn't responts yet. Till this movement their is no action from your side why ? I purchased a washing mechine on 05/01/2008 ( front loading) Model # WM 10A 165.IN Approximately two years and four moths over it not working because of stain from the drum cross. This is really rediculus. I would like to know the reason because I paid Rs . 25, 000 on that. I am awaiting for you further action ...

Thanking you

regards
santhosh
I bought Washing Machine (Model no- 2020EX) on 02.02.2008. This Machine is under breakdown from 20.10.2010. Your representative came and inspected the Machine on 22.10.2010.I had not received any feedback from your office till 25.10.2010.Again I talked to Customer care and I was informed that Drum assembly shaft was broken and the repair cost will be Rs 7000/- approx.
For the last one month I am trying to contact at Customer care but no one even bother to lift the Phone. Keeping such poor service and ill design machine , I would request please stop selling such machine and making life hell of the customer.
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    Siemens Home India
    Customer Care Service
    Customer satisfaction rating
    74%
    Complaints
    345
    Pending
    0
    Resolved
    250
    Siemens Home India Phone
    +91 22 6751 8000
    Siemens Home India Address
    Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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