[Resolved]  Siemens Washing Machine — LACK OF CUSTOMER SERVICE

SIR,
I PURCHASED SIEMENS WASHING MACHINE 10A 165W AT 09/06/08 AND HAVING 2 YRS WARRANTY.
MY WASHING MACHINE FAILED TO WORK BY 20/11/2009,LAUNCHED COMPLAINT ON 21/11/09 REGISTERED COMPLAIN NO AS 6865.
FUTHER DETAILS IN DATEWISE:

21/11/09 :
GAVE CALL TO REG. COMPLAIN THEY SAID ENGGINEER WILL ATTEN ON 23/11/09

23/11/09 :
ENGINEER MR. RAMESH ATTENED THE FAULT & DECLARED TANK (DRUM) . . ASSY REQ TO REPLACE,HE SAID IT WILL BE DONE BY MAX OF 10 DAYS
AND ALSO HE SAID SAME COMES UNDER WARRANTY NEED NOT REQ. TO PAY . FOR IT. ALL THE ABOVE SAID DETAILS MENTIONED IN THE JOB CARD.

01/12/09 :
GAVE CALL TO O[protected] MAM REVATHY ATTENED THE CALL SAID ITEM . . WILL COME BY 10 TH DEC OR 15TH DEC, AS IT NEED TO COME FROM BOMBAY,SO I ACCEPTED

13/12/09
GAVE CALL TO O[protected] MAM REVATHY ATTENED THE CALL SAID IT WILL TAKE ANOTHER ONE WEEK. AS I NEED NOT SPOIL RELATION WITH UR . SERVICE I DECIDED TO WAIT.

20/12/09
GAVE CALL TO O[protected] MAM REVATHY ATTENED THE CALL SHE REQUESTED ME VERY MUCH THAT SHE NEED ANOTHER ONE WEEK AND SHE PROMEISED BY 25 TH DEC SHE WILL FINISH THE JOB.I SAID THIS WILL BE MY LAST PERMISSION BEFORE MY ACTION.

SAME DAY I INFORMED TO MR. RAMESH HE SAID IT WILL BE DONE BY 25TH DEC.

24/12/09

# SINCE 25TH IS XMAS AND TILL NO ACTION FROM UR PEOPLE AGAIN I CALL TO O[protected] MAM ESWARI ATTENED THE CALL I SAID I WANT TO SPEAK TO REVATHY,SHE SAID AS REVATHY ATTENDING ANOTHER CALL WILL CALL ME BACK.

# I WAITED FOR 10 MIN NOBOBY HAS CALLED, SO I TRIED MR. RAMESH MOBILE WHICH KEEPS ON RINGING DOESNT PICKED THE CALL

# AGAIN I CALLED TO O[protected] NOBODY PICKED THE EVEN LANDLINE AFTER SEEING MY MOBILE NUMBER.

# SO I DECIDED TO CALL ALL INDIA SERVICE IN CHARGE BASED AT BOMBAY MR.SUHAANT PAWAR & BERIFED HIM ABOVE SAID INCIDENT .HE SAID WILL SPEAK TO HIS PEOPLE AND CHENNAI CUSTOMER WILL CALL ME WITIN 1/2 HR.

# I WAITED WHOLE DAY NOBODY HAS CALLED.................


I AM DISAPPOINTED WITH BSH HOME APPLIANCES PVT LTD.ACTED BY MAM REVATHY,MAM ESWARI, ENGG. MR.RAMESH INCLUDING ALL INDIA SEVICE INCHARGE MR.SUHAANT PAWAR FOR NO ACTION, SO I DECIDED TO TAKE THIS MATTER TO CONSUMER COURT IF THE FAULT IS NOT COMPLETED BY 2ND JAN 2010 WTIH THE COMPENSATION RS 10,000 FOR MY MENTAL AGONY AND HARDSHIP WILL FINALISE IN COURT OF LAW.


REGARDS

M.SURESH
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