| Address: | Ernakulam, Kerala |
Sir,
I had purchased a machine A10165 from the shop m/s WHITE PLANET. 1737.A-E. Palarivatom Ernakulam as per invoice number: PLCR/1919 dated 21/3/2009 for an amount of Rs 24900/-. On 23/3/2009 they delivered charging Rs 250/-. On 11/4/2009 an engineer from RBS home appliances pvt.Ltd installed the machine and also gave the demonstration for using the machine. As per the information from the shop I had searched for OPERATION MANUAL inside the machine, but found it missing. This has been noted in the JOB CARD No.193315 and also the engineer attended know this. Because this I had a doubt whether the machine was used or not , and when I asked the engineer about this he guaranteed me nothing will go wrong. A four member family with two adults and two children, we have to use the machine maximum twice a week, not only that we are not using the machine for washing white and light coloured clothes (not getting sufficient brightness).
Within two months that is on 7/6/2009 the machine found not working and from our call the engineer visited on 9/6/2009 and cleared the complaint (noted in the JOB CARD 194099). Again within 35 days the machine showed an another complaint. On 15/7/2009, the engineer cleared that also (noted in the JOB CARD 220369). All this complaints were attended by the engineers from RBS home appliances pvt.Ltd.
Now on 20/2/2012 the machine showed a complaint. As per the information from our side an engineer from BSH Household Appliances Manufacturing pvt.Ltd attended the complaint. He gave me a quotation for Rs 7630/- for changing drum assembly, shock absorber, bearings etc. As the warranty from the company has been finished, the burden from this complaint will have to be suffered by me but now I am helpless.
In the JOB CARD 194099 on 9/6/2009 the engineer noted a complaint about belt drive and the complaint on 20/2/2012 have got any connections? I also doubt about this. From the date of purchase till the date of the last complaint using the machine twice a week it will be around 300 times that is 600 hours. The machine with the cost of Rs 24900/- will lasts for this 600 hours usage only? On what basis the company is giving two years warranty? To a customer like me by giving two years warranty that is 208 times or 416 hours guarantee, is the company is cheating us? Instead of machine if at all I am using man power for washing clothes for this 300 times I will have to spent only Rs 9000/-.
From all this doubts and questions of me if at all you find any solution to solve my problem, please do it fast. I hope you will do the good.
Yours faithfully,
Siby Thomas Sd/-
Manjaly House
Vengoor. Kidangoor PO Was this information helpful? | 
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