[Resolved]  Sify Broadband And Icc Net Speed — Network / Customer Service

The Sify Broadband and ICC Net Speed customer service is an absolute DISASTER! When you call ICC Netspeed, you're asked to lodge a complaint with Sify; and if you call Sify, they say the complaint will be forwarded so a technician can attend to it ASAP.

As far as I know, ASAP stands for "As soon as possible..", however, for Sify and ICC Net Speed the meaning seems to be a little different! I guess it means "As SLOWLY as possible.." coz they don't generally attend to your complain at once. You have to call and remind them of it time and again.

Oh! And not to forget some of their Customer Service Representatives. They're so unhelpful. God knows why are they even a part of this Service industry! Neither will they help you and nor will they transfer you to someone else who may be able to help you. Ask them for a manager and they say "He's not here.."; ask them to send a technician as soon as they can and the reply you get is "That's not possible.." followed by whatever reason.

Wonder how their office works.. No manager.. No Technician.. Some very rude Customer Service Representatives!!! God help us Customers..

For instance.. I'll tell you one of my experiences with them, my net connection was down for more than half the month (September '09). I called 7 times over a period of one week and spoke to different representatives; after which a technician finally turned up to resolve the issue.

Ah..ah.. If you think that's the end..you're wrong! There's a lot more to the story. The issue was resolved for a couple of hours. The next morning, I had the uninvited BB-101 guest again :( Poor me.. That mean't I would have to call Sify / ICC Net Speed again!

But I guess I didn't have a choice! So I tried my luck again.. Got another complaint number followed by 3 reminder calls. And a technician eventually came and resolved the issue on the 6th day after the complaint was made.

So.. after 2.5 weeks with over a dozen calls made.. my net connection is working again! Don't know for how long though.. All the best to me and all the SIfy / ICC Net Speed customers :)