[Resolved]  Sify Broadband — Bad service from Sify

Address:

Maharashtra

Mail to sify from my side:
Dear sify cc,

This is Uday Kiran,i have raised a request for Jack replacement of lan cable(UTP Cable) at my home with compliant no 11527230.

But till now nobody Responded to my request,so i waited for 1 day and called up on to the number[protected].

They replied me a irresponsible answer that i need to call local fellow who has given the connection. But the guy who has given connection wont pick the call.

so who is responsible for this query,

and in addition to this my connection will go slow and BB101 error very frequently, after i log a call it will be resolved temporarily and The same problem triggers again with in one or two days.

complaining about my broadband connection everyday become part of my life, hence kindly provide me a permanent solution and uninterrupted service.

There is no backup for local switch installed near to my house, whenever the electricity lost at my area the switch will be down till the service retained. could you please take efforts to resolve this also.

Regards,
Uday
+91-[protected]


Reply from Sify:
Dear Mr Uday,

Thank you for contacting Sify Customercare.

We have already forwarded your case to your local vendor and would request you to contact him for further support in resolving the issue.

If at all they are not supporting please inform us so that we will forcibly take up a refund request.

Thank you for giving us an opportunity to serve you !

Warm Regards
Srinivas.N
[protected]@Sify

We are available 24*7 to service our Customers.
Mode of Contacts:
Call our Customer Care @ [protected]
SMS bbservice <username> to 54545
Email us at [protected]@sify.com
Have a nice day !


Result:
Till date none of my below problems were neither resolved nor even some one contacted me.
What these people are thinking about customer?
Is this the utmost quality of service you can provide?
I dint even recharged my connection for this month still no call or response.

Who will pay my loose:
I paid Rs.1200 only for installation(Non refundable) by expecting good service.
I went to internet cafe almost everyday for 2 hours for finishing my daily jobs(Cafe charges + Petrol +Travel Time + Inconvenience caused) for which i am paying every month.

What can be the bigger disaster then this for a customer.

and i have a friend near to my house also had same complaint about sify.This means i am not the exceptional case. This is the best service what sify can provide.