[Resolved]  Sify Broadband — Delay in security deposit refund

Address:

Khordha, Odisha

Dear Sir/Madam
I am Soumyakanta Mishra from Bhubaneswar. I have applied for a broadband
connection through Sify Franchise name Rashmi Vision (Jagamohan Nagar,
Khandagiri, Bhubaneswar - 751030) on 3rd September, 2010 with
application number 107207. That time I was promised to get my connection
within 24hrs. But till 7th September, 2010 I didn't got any connection.
Finally I decided to cancel my connection request.I contacted the
franchise agent as well as owner to cancel my application and refund my
security deposit. But I got very bad behavior from that side. The owner used abusive words and said the security deposit is not refundable. Finally I
called Sify office as well as mailed Sify Customer Care on 7th
September, 2010 to cancel my connection request and refund my security
deposit. I got the response from the executive to whom I spoke. She said
I will get my money i.e. Rupees 1500+349/- within 3 days. Then I got no
response from their side. Again I called up your customer care on
[protected] and[protected]. As per the instruction of their executive
i mailed to area manager on niraj.[protected]@sifycorp.com to get my money
back. But till the date I got no money or any response from Sify
anymore. Now this is enough of my patience. In Sify Broadband website it is mentioned that security deposit is refundable. But still they are delaying. Even their help numbers are not taking my call. Please sir, take some steps to get refund me my amount from sify.