Sify Broadband — Sify Broadband connection issue and poor customer service

Hi
All most every alternate day I get BB101 error and gateway not reachable. I called up the customer care[protected]. Even this customer care nuber most of the time the Voice system takes the number and then they dropped the call some time someone picks up but do not speak anything. This way tio file a complain, I have to make 4/5 calls. The Franchise person who takes care in my area always visits the apt and asks to show the error msg. I am not sure he should start working on the issues rather doubting whether the error is there or not. The technicians come for the repair is also not upto mark. Lasttime I renewed for 3 months, but I could only 1/3 of the time as most of the time the service is down.
Regards
Sudhansu