[Resolved]  Sify Broadband — Hopeless Service

Hi,

I have raised numerous complaints since the last 2-3 months and I am tired of it now? Can anyone provide me credit for unused amount equivalent to 2 months? I have attached my previous e-mail complaint below as a reference which explains the whole issue. I have never asked anyone to discontinue my account and I would like SIFY to compensate me for no fault of mine. I am suffereing as a customer coz of TIFF between SIFY and SSV cables.



I had renewed my connection online with a PK3M package ( i.e 256 Kbps unlimited ) on 6th June'09. I started using this connection from 11th June'09. But the connection started giving problems very frequently with errors like BB 101. I logded many complaints in the month of June for that and it used to get resolved after a few days.

But on 5th July'09, I got an error BB 108 and I lodged a complaint( No. 8698965) for the same with your customer service helpline. I was told by your Customer care team that you are having problems with the local service provider i.e SSV cables and the problem cannot be resolved. I was told and recommended that I should shift my connection to the new service provider that you have now in this area. But when I told them that I have recently renewed my connection with a PK3M pack only 15 days back, I was assured by your customer care executive that some one from your accounts team would get back to me and I would be refunded the remaining unused amount and then I can easily shift to your new local service provider.

Now they are not compensating me for the package.......

Its a company which just sucks in ur money..............

SSV is their partner ...how am I supposed to be sorting their issues.

THE CUSTOMER SERVICE TEAM IS THE WORST
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Aug 14, 2020
Complaint marked as Resolved 
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My user id is `dalvi_mahesh'
I am in Pune and having your broadband connection.
I am paying Rs. 395/- per month.
Cable provider is `Sai Cable' in our Sinhgad road area.
Last few months I am facing the connectivity problem i.e. bb101.
Regarding this I have launched a complaint to customer care last week for 2 times.
But they have not responded me.
I don't know where to go. Because local service provider is very arrogant and not
giving any prompt service. I am very much upset and seriously thinking of switch over to another broadband.
My complaints are:
1)The local broadband connection is of poor standard and frequently getting problems.
2)The `Sai Vision' who is your local cable service engineers are arrogant and late in service.
3) Their anti virus `Office Scan' is not deleting any virus it is only scanner.
4) I had gone for their new anti virus `F-Secure' but it is not allowing to any internet connection
and so I had to uninstall it. My Rs. 83/- per month for this are wasted.
5) Their customer care phone service is not having voice clarity. And call attendants are very
hopeless they do not take any actions as they say on phone.
Can anyone tell me the reasons how Sify had `ISO' certificate?
And who says that their `Quality Policy' is `We are committed to provide best-in-class customer care for Sify Customers through world class technology, processes and response mechanisms.'
My user id is mahesh_bathija. I am from mumbai. I have similar problems from Sify. Local Service provider ("UIS Internet") is not prompt in solving the problems neither do their engineers (so called engineers) know where exactly the problem is. They don't have any trained personnel. I request someone to take an action against them. Sify Broadband is here to loot the customers.
sir i m from raipur chhattisgarh my name pinchu mehta my sify mail account is [protected]@sify.com and but last 2 weeks i m not able to acess my eamil in outlook express .kindly help me what should i do now my cell no is [protected]

net is not working properly,speed is too slow

internet is not working properly, speed is too slow.we are facing too much problem.

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